Caesar Alfaro
Yukon,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused, and anxious to obtain an entry-level ATC position to help launch career while achieving company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent (Above Wing)
Delta Air Lines
Oklahoma City, OK
07.2021 - Current
- Greeted passengers and provided information about departure and arrival times.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Assisted customers with inquiries about airline services including rates, routes, schedules, delays and travel regulations.
- Coordinated with ground crew personnel on arrival and departure procedures for each flight.
- Followed company policies and procedures related to customer service operations at all times.
- Entered information in SNAPP system to maintain updated details related to customer's travel documents, tickets, reservations and baggage.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Delta's #1 priority is safety and we never compromise on it.
Ramp Agent (Below Wing)
Delta Air Lines
Los Angeles, CA
07.2021 - Current
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Managed a team of ramp agents by delivering guidance, feedback, training, and support whenever needed.
- Ensured accurate record-keeping for flight schedules, crew manifest information, and passenger counts.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Collaborated seamlessly with other departments to maintain precision in weights, numbers, and punctual departures.
- Remained calm during instances of short staffing, delays, and emergencies while maintaining a focus on safety.
- Delta's #1 priority is safety and we never compromise on it.
Cargo Agent
Total Airport Services Inc.
Los Angeles, CA
03.2019 - 07.2021
- Assisted customers with cargo handling, loading, and unloading activities.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Organized freight according to destination requirements and established timelines for deliveries.
- Adhered to all safety regulations pertaining to the handling of hazardous materials.
- Created labels that accurately identified packages by content type, origin and destination locations .
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
Education
High School Diploma -
Arleta High School
Arleta, CA06-2014
Skills
- Composed under pressure
- Effective problem solving
- Data Entry
- Detail Oriented
- Critical Thinking
- Effective Communicator
- interpersonal Skills
- Adaptability
- Charismatic
- Collaborative
Certification
- Ground Security Coordinator(GSC) for Delta Air Lines
- Agent in Charge(AIC) Below Wing for Delta Air Lines
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Agent (Above Wing)
Delta Air Lines
07.2021 - Current
Ramp Agent (Below Wing)
Delta Air Lines
07.2021 - Current
Cargo Agent
Total Airport Services Inc.
03.2019 - 07.2021
High School Diploma -
Arleta High School
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