Caesar Martinez
Dallas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Maintenance Crew Member
Dallas Athletic Club
05.2024 - Current
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Curbside Shopper
Sams Club
08.2022 - 05.2023
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Shift Leader Key Holder
Sandbox VR
02.2021 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Improved team efficiency by developing and implementing effective shift schedules.
Shift Manager/Key Holder
El Rey De Sabores Restaurant
01.2020 - 11.2020
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
Customer Service Cashier
Albertsons
04.2018 - 01.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Associate of Science - Engineering (Pre-Engineering)
Mountain View College
Dallas, TX05.2025
No Degree - Welding
Lincoln Technical Institute - Grand Prarie
Grand Prairie, TX05.2023
High School Diploma -
City Lab High School
Dallas, TX05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Product Knowledge
- Team Development
- Documentation
- Fluent Bilingualism
- Team Leadership
- Time Management
Certification
- Licensed welder
- osha 10 and 30
- food handler certficate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Maintenance Crew Member
Dallas Athletic Club
05.2024 - Current
Curbside Shopper
Sams Club
08.2022 - 05.2023
Shift Leader Key Holder
Sandbox VR
02.2021 - 08.2021
Shift Manager/Key Holder
El Rey De Sabores Restaurant
01.2020 - 11.2020
Customer Service Cashier
Albertsons
04.2018 - 01.2019
Associate of Science - Engineering (Pre-Engineering)
Mountain View College
No Degree - Welding
Lincoln Technical Institute - Grand Prarie
High School Diploma -
City Lab High School
- Licensed welder
- osha 10 and 30
- food handler certficate
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