Caesar Seijas
Hialeah,FL
Summary
Knowledgeable and friendly, with proven background in managing retail operations and problem solving. Known for improving customer satisfaction through effective service strategies. Demonstrated inventory and service management and the ability to multi-task and focus on task completion.
Overview
13
13
years of professional experience
Work History
Store Manager
PAP 151 LLC
6820 NW 195th Ave, Pembroke Pines, FL 33332
11.2022 - Current
- Implemented visual merchandising standards, elevating store presentation and appeal.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Diagnosed and repaired equipment at the customer's property, and recommended upgrades and new equipment.
- Optimized routes for recurring services using Excel spreadsheets.
- Scheduled and kept track of repairs and installations done by our technicians.
- I responded through e-mails to customer questions and service complaints.
Store Manager
Golden West Capital
6820 NW 195th Ave, Pembroke Pines, FL 33332
09.2020 - 11.2022
- Led store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock control and reducing waste.
- Analyzed sales data to identify trends and inform merchandising strategies.
- Oversaw scheduling and improving staff utilization rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Sales Associate
GAMA ADVEN
6820 NW 195th Ave, Pembroke Pines, FL 33332
06.2012 - 09.2020
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Collaborated with team members to achieve sales goals and streamline operations.
- Trained new associates on product knowledge and sales techniques for improved performance.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
American Senior High
18350 NW 67th Ave, Hialeah, FL 33015Skills
- Customer engagement
- Problem-solving
- Customer service expertise
- Multitasking and organization
- Sales promotions
- Project management
- Database management
- Friendly and positive
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
PAP 151 LLC
11.2022 - Current
Store Manager
Golden West Capital
09.2020 - 11.2022
Sales Associate
GAMA ADVEN
06.2012 - 09.2020
High School Diploma -
American Senior High