Catherine Rose Tan
Liloan,Philippines
Summary
Executive Assistant with 15+ years of experience in administrative operations, financial management, and technical support. Advanced Excel proficiency including macros, pivot tables, and financial modeling. Expert in calendar/email management, bookkeeping (Xero), travel coordination, and social media tools (Buffer, Canva). Skilled at managing multiple priorities, troubleshooting technical issues, and working autonomously with meticulous accuracy. Proven ability to facilitate communication among stakeholders and maintain high standards in fast-paced environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative/Accounting Officer
CEDPHIL3 Craft
01.2004 - Current
- Manage executive calendar, appointments, and stakeholder meetings
- Serve as primary contact for client inquiries and vendor communications
- Process invoices, track expenses, and prepare monthly financial reports
- Execute payroll, budgeting, and banking reconciliations
- Create and maintain databases, spreadsheets, and contact lists with 100% accuracy
- Develop automated Excel templates with macros to improve efficiency
- Maintain compliance documentation for government permits and certificates
- Coordinate with government departments for timely document submission
Support Specialist (Remote)
XYNAPX, INC.
08.2020 - 03.2025
- Provided daily technical and customer support for Electronic Medical Records system
- Managed multiple client cases simultaneously while troubleshooting technical issues
- Responded to product and service inquiries with timely, accurate information
- Communicated effectively with end users, colleagues, and management to resolve issues
- Offered alternative solutions to retain client business and ensure satisfaction
- Collaborated with technical teams on system improvements and upgrade objectives
- Maintained current knowledge of system updates, changes, and new features
- EMR Platform for Medical Practitioners
Virtual Assistant (Part-time, Remote)
HAKA WORKS and MANAIA
09.2019 - 03.2020
- Managed executive calendar across multiple time zones
- Researched, booked, and coordinated travel (flights, accommodations, itineraries)
- Created invoices and tracked event expenditures using Excel
- Acted as first point of contact for routine inquiries
- Prepared daily, weekly, and monthly financial reports with pivot tables
- Resolved scheduling conflicts and documentation discrepancies proactively
Administrative Assistant (Remote)
UPWORK
08.2014 - 10.2017
- Created and scheduled social media content using Buffer and Canva
- Managed email filtering, sorting, and responses for executives
- Coordinated calendar and meetings across multiple time zones
- Prepared professional documents, presentations, and reports
- Performed bookkeeping: expense tracking, invoice processing, financial reporting
- Conducted online research including market and competitive analysis
- Maintained organized digital filing systems and databases
Senior Cashier
JOLLIBEE
05.2002 - 09.2002
- Supervised cashier team and managed daily sales operations
- Processed bank deposits and reconciled cash drawers with 100% accuracy
- Maintained financial records and resolved discrepancies efficiently
Education
Higher National Diploma - Hospitality Management
Edinburgh Telford College
Scotland, UK01.2011
Bachelor of Science - Management Accounting
University of San Carlos
Cebu City01.2003
Skills
- Microsoft Office: Advanced Excel (Macros, Pivot Tables, Data Visualization) Word PowerPoint Outlook
- Google Workspace: Gmail Sheets Docs Drive
- Project Management: Trello ClickUp
- Bookkeeping: Xero Invoice Processing Expense Tracking
- Social Media: Buffer Canva
- Core Skills: Calendar Management Email Management Travel Coordination Data Entry Database Management Technical Support
Certification
International English Language Testing System (IELTS)
Languages
English
Full Professional
German
Elementary
Timeline
Support Specialist (Remote)
XYNAPX, INC.
08.2020 - 03.2025
Virtual Assistant (Part-time, Remote)
HAKA WORKS and MANAIA
09.2019 - 03.2020
Administrative Assistant (Remote)
UPWORK
08.2014 - 10.2017
Administrative/Accounting Officer
CEDPHIL3 Craft
01.2004 - Current
Senior Cashier
JOLLIBEE
05.2002 - 09.2002
Bachelor of Science - Management Accounting
University of San Carlos
Higher National Diploma - Hospitality Management
Edinburgh Telford College