Fatima M. Rainey
Bronx,NY
Summary
Most of my experience stems from the Social Services/Care Management field, but I recently made in a career switch and am currently working at a startup. At this point in my career I have come to find that I enjoy working with and creating data and moving forward would like to obtain a position that will allow to utilize the skills that I am learning in my nanodegree program.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Enrollment Lead
Uno Health
New York, NY
07.2021 - Current
- Ensuring that members have the support they need to gather supporting documentation
- Responsible for hitting enrollment targets
- Providing consistent updates on work funnels and flag delays and blockers
- Holding teammates accountable to operating at a level of excellence to deliver a delightful and efficient enrollment experience
- Managing follow up engagement appropriate with a member’s needs
- Partner with technology and product teams on an ongoing basis
- Maintaining multiple queues of work and manage time effectively to deliver on daily SLAs
- Creative problem-solving skills to triage issues that arise
Program Manager
Iris House, Inc
New York, NY
02.2020 - 06.2021
- Facilitate support group interventions for substance use and HIV positive clients based on Evidence Based Interventions
- Referring clients to internal programs and external resources for medical, mental health, employment, substance use, and education
- Diffuse high intensity situations amongst clients
- Compile and submit monthly reports related to client engagement, HIV/STI Testing, and referral services
- Advocating for clients’ social and medical needs
- Conducting social media outreach for additional client engagement
- Provide HIV/STI/HEP C testing to high risk populations
- Assisting active substance users with support identification
- Coordinate client care with mental health, medical, social service and legal providers on clients behalf
- Alliance for Positive Change, Program Manager (End the Epidemic)
Program Manager
Alliance For Positive Change
New York, New York
08.2019 - 01.2020
- Conducted weekly phone and physical outreach to engage clients that have been out of medical care for more than 6 months
- Conducted medical escorts and case conferences to discuss barriers to clients achieving Undetectable Status
- Educated clients on importance of continued medical appointment and medication adherence
- Participated in bi-weekly conference calls with grant funder to ensure delivery of services
- Managed a staff of 2 outreach peer interns
- Reviewed and updated MAPP portals for update to date client demographic information Alliance for Positive Change, Care Manager (Health Homes)
Care Manager
Alliance For Positive Change
New York, NY
10.2018 - 08.2019
- Managed a case load of 50-70 clients delivering care coordination services
- Accompanied clients to case conferences for housing, medical adherence, and benefits/entitlements
- Reviewed care plans with interns to ensure clients were meeting necessary goals
- Conducted weekly supervisions with intern
- Provided phone and physical outreach for optimal client medical and medication adherence
- Conducted annual biopsychosocial assessments to assess client’s immediate needs
- Lliance for Positive Change
Care Coordinator
Alliance For Positive Change
New York, New York
04.2017 - 10.2018
- To ensure thorough and timely monitoring of approximately 50 clients and their progress toward Care Plan goals
- Reviewed Care Plans with Care Manager to confirm intensity level of identified client to ensure service needs are met
- Interacted with clients and client caregivers to ensure continuity of care, patient adherence to care plans, and identifications of barriers preventing adherence to care plan
- Tracked all medical, behavioral substance use and other network referrals made for clients and ensures clients follow up on referrals and attend scheduled appointments, through accompaniment when necessary
- Provided phone and physical outreach to clients who had been non-adherent to necessary treatment appointments or had missed appointments for initial visits with new providers
- Conducted reminder phone calls to patients for all appointments
- Provided outreach via phone to clients to ensure appropriate follow up regarding self-care, medication refills, Care Plan adherence, scheduled office visits, test results/lab work, and all other pertinent psycho-social issues.
Case Manager
Covenant House
New York, NY
12.2014 - 03.2017
- Worked with young women ages 18-21 in a residential setting
- Performed room checks for cleanliness
- Conducted intake interviews and assessments
- Conducted life skills workshops in the areas of: budgeting, personal hygiene, cleanliness, and knowledge of community resources
- Completed and followed up with incident reports as necessary
Education
No Degree - Business Analytics
Udacity Nanodegree Program
01.2022 - Current
Associate of Arts - Sociology
State University of New York
Potsdam, NY 08.2010 - 05.2014
High School Diploma -
Facing History High School
New York, NY 09.2006 - 06.2010
Skills
Microsoft Office Word, PowerPoint, Excel, and OutlookExcellent Written and Communication skillsExperience with MAPP portalExperience with RMA (Relevant Health) system, PeerPlace, ETO, and AIRSExperience with Salesforce
Key performance indicators
Daily workflow improvement
Technical Support
Client Service
Performance improvement
Timeline
No Degree - Business Analytics
Udacity Nanodegree Program
01.2022 - Current
Enrollment Lead
Uno Health
07.2021 - Current
Program Manager
Iris House, Inc
02.2020 - 06.2021
Program Manager
Alliance For Positive Change
08.2019 - 01.2020
Care Manager
Alliance For Positive Change
10.2018 - 08.2019
Care Coordinator
Alliance For Positive Change
04.2017 - 10.2018
Case Manager
Covenant House
12.2014 - 03.2017
Associate of Arts - Sociology
State University of New York
08.2010 - 05.2014
High School Diploma -
Facing History High School
09.2006 - 06.2010