Cagdas Volkan
Chicago,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Bartender
Rosebud Italian Restaurant
05.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Restaurant Bar Manager
Turquoise Restaurant & Bordeaux Wine Lounge
09.2020 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender
Harry Caray's
05.2019 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Master of Science - Hospitality
Roosevelt University
Chicago, IL05.2019
No Degree - Hospitality Administration And Management
Computer Systems Institute
Skokie, IL08.2018
Bachelor of Science - Business Administration And Management
Izmir University of Economics
09.2016
Skills
- Order Management
- Guest Engagement
- Supply Restocking
- Beverage Preparation
- Safe Food Handling
- Relationship Management
- Quality Control
- Performance Improvement
- Professional Appearance
- Wine Pairings
- Wine service
- Strong Work Ethic
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Swimming, Hiking, Kayaking, Playing Soccer
I always have the intention of exploring oceans and mountains. Swimming and kayaking in the ocean, hiking in the mountains, or playing soccer with friends always help me to have healthier body and mental. They are part of my life.
Timeline
Server/Bartender
Rosebud Italian Restaurant
05.2024 - Current
Bartender/Restaurant Bar Manager
Turquoise Restaurant & Bordeaux Wine Lounge
09.2020 - 04.2024
Bartender
Harry Caray's
05.2019 - 08.2020
Master of Science - Hospitality
Roosevelt University
No Degree - Hospitality Administration And Management
Computer Systems Institute
Bachelor of Science - Business Administration And Management
Izmir University of Economics
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