Hi, I’m
Cagney Culbreth
Production/ quality control inspector
Wichita Falls,TX
Summary
Customer-oriented [customer service] successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
Work History
Staples, Columbia SC
Account receivable clerk
03.2014 - 05.2014
Job overview
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 75 calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Evaluated consumer reports on a monthly basis.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Acted professionally and patiently when addressing negative customer feedback.
Receivable SolutionColumbia, SC
Bad debt collector
09.2012 - 01.2014
Job overview
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to [100] calls in queue per minute.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Acted professionally and patiently when addressing negative customer feedback.
- Met or exceeded service and quality standards every review period.
- Developed all process controls and metrics for daily management of the Call Center.
Education
Fairfield Central High SchoolWinnsboro, SC
High School Diploma
2003
Skills
- Skilled in call center operations
- Customer interface expertise
- Multi-line phone operation proficiency
- Persuasive speaker
- Customer interface expertise
- Talented client relations manager
- Committed to maintaining data integrity
Timeline
Account receivable clerk
Staples
03.2014 - 05.2014
Bad debt collector
Receivable Solution
09.2012 - 01.2014
Fairfield Central High School
High School Diploma
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