Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cagney Lafferty

Catonsville,MD

Summary

High performing Operations Manager with 19+ years in the new construction industry. 16+ years with a reputable low voltage company in D.C, Maryland, and Virginia.

In my career, I have developed resourceful construction knowledge through experience, certifications, and training for my position.Currently I hold a Master Restricted Electricians Licensed in Howard County Maryland.

Highly dependable in coordinating effective teams to meet job deadlines. Dedicated problem solver. Considered by others to be respectful, self-aware and motivated.

Seasoned Operations Manager versed in on and off site construction supervision. Possessing innate lead diverse teams. Background in large residential construction projects, custom homes, and urban renewal projects. Dedicated problem solver thinking outside the box and knowledgeable in sales initiatives.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Builder Operations Manager

Guardian Protection
Columbia, MD
10.2023 - 07.2024
  • Contributed significantly to the successful sale of Vintage Security
  • Aided in facilitating the progress and training of current employees after acquisition
  • Support sales to ensure builders and home owners continued excellent experience
  • Oversee day to day builder operations
  • Coordinate with sales, field reps, and corporate to align both companies in product

Operations Manager

Vintage Security
Jessup, MD
08.2007 - 10.2023
  • Key member of the Executive team
  • Assisted sales in all aspects
  • Responsible for client interaction with Builder and homeowner to assure correct products and packages
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and sales profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Demonstrated professional attitude and exemplary composure in every internal and customer interaction to promote collaboration and team success.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
  • Recruited, hired and trained sales and operations on application of projects, customer relations and customer service.
  • Built upon established practice standards to improve operational performance and reduce labor costs.
  • Utilized effective troubleshooting methods, removed malfunctioning components and identified wiring issues to restore systems to working order.
  • Assessed project blueprints and drawings to assess project scope and required materials.
  • Provided estimates to clients and supervisors detailing costs, time and materials needed.
  • Maintained detailed logs of installation, repair and updating services.

Technician

Tri-Star Electric
Jessup, MD
03.2005 - 07.2007
  • Managed quality control and maintained high level of customer satisfaction.
  • Demonstrated excellent mechanical knowledge of machine design, use, repair and maintenance.
  • Inspected equipment and systems to identify issues and reported problems to repair technicians.
  • Completed logs and job reports for completed and pending service calls at shift end.
  • Interpreted equipment manuals and manufacturer instructions to install and troubleshoot devices.
  • Worked from complex and detailed manufacturing documentation and verbal instructions.
  • Set up and operated production equipment in accordance with good manufacturing practices and SOPs.

Technician

Northern Cross Electric
Woodbine, MD
07.2003 - 03.2005
  • Installed electrical wiring during remodeling projects.
  • Repaired electrical equipment using hand and power tools and testing and diagnostic equipment.
  • Tested energized and de-energized circuits, following test procedures and assisted in specialized test procedures.
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.

Education

High School Diploma -

Catonsville High School
Baltimore, MD
05.2003

Skills

  • Staff training and development
  • Effective customer communication
  • Process improvement strategies
  • Performance reporting
  • Systems implementation
  • Policies and procedures implementation
  • Incidents management
  • Invoice processing
  • Client relationships
  • Vendor relationships
  • Warehouse operations
  • Home Security systems wiring, installation, demonstration, and troubleshooting
  • Network design
  • LAN and WAN deployment
  • A/V systems design and installation
  • Home technology deployment
  • A/V systems troubleshooting
  • Product testing

Certification

  • Master Restricted Electrician License - 2020 (Howard County MD)
  • ESNT certified (ETA International)
  • OWS certified Technician (OpenEye)
  • Alarm.com certified Technician (ADC)
  • Automation Programmer (Control 4)
  • Certified Technician (Qolsys)

Timeline

Builder Operations Manager

Guardian Protection
10.2023 - 07.2024

Operations Manager

Vintage Security
08.2007 - 10.2023

Technician

Tri-Star Electric
03.2005 - 07.2007

Technician

Northern Cross Electric
07.2003 - 03.2005

High School Diploma -

Catonsville High School

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Cagney Lafferty