Cai Celestin
New Albany,IN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Peer Tutor
Indiana University Southeast
New Albany, IN
10.2023 - 05.2024
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Promoted development of good study habits and learning skills.
- Assisted other students with homework and provided supplementary instruction.
Amusement Ride Operator
Kentucky Kingdom And Hurricane Bay
Louisville, KY
06.2022 - 10.2023
- Fastened patrons' safety belts and bars to prevent injuries during ride.
- Operated rides with attention to proper functioning and safety as guests get on and off ride.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Checked restraints of riders to maximize safety and manage risk.
- Operated attraction equipment precisely to concur with operational procedures.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Screened guests for specific ride criteria.
Front of House Team Member
Chick-fil-A
New Albany, IN
09.2019 - 04.2021
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Completed opening, closing and shift change tasks by following company guidelines.
- Recorded customer orders and communicated clearly to confirm each order.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Promptly reported complaints to supervisor for quick, efficient resolution.
- Served orders to customers at windows, counters and tables.
- Made and served coffee, tea and fountain drinks.
Education
Bachelor of Arts - History
Indiana University Southeast
New Albany, IN 08.2021 - 05.2024
Skills
- Reliable and Trustworthy
- Active Listening
- Positive Attitude
- Written Communication
- Verbal Communication
- Problem Resolution
- Policy Compliance
- Time Management
- Safety Procedures
- Customer Service
- Conflict Management
- Decision-Making
Languages
French
Professional
Timeline
Peer Tutor
Indiana University Southeast
10.2023 - 05.2024
Amusement Ride Operator
Kentucky Kingdom And Hurricane Bay
06.2022 - 10.2023
Bachelor of Arts - History
Indiana University Southeast
08.2021 - 05.2024
Front of House Team Member
Chick-fil-A
09.2019 - 04.2021
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