Caiden Fite
Southlake
Summary
Professional field expert with proven capability in delivering technical solutions and optimizing on-site operations. Strong analytical and problem-solving skills, adept at equipment maintenance, troubleshooting, and system installations. Collaborative team player focused on achieving results and adapting to evolving project demands. Recognized for reliability, technical proficiency, and effective communication.
Experienced with on-site technical assessments, troubleshooting, and equipment maintenance. Utilizes advanced problem-solving skills to enhance operational efficiency. Strong understanding of industry standards and safety protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Field Engineer
Hemmersbach US LLC
02.2024 - Current
- Certified to troubleshoot and repair Laptops, Desktops and All in One PC’s for Lenovo and HP
- Certified to troubleshoot and repair HP RPOS (cash registers) systems
- Certified to troubleshoot and repair HP printers (LaserJet, InkJet, DesignJet’s)
- Currently training to work on HP Enterprise (servers)
- Provide Wells Fargo and Bank of America support for printers, laptops, monitors, peripherals
IT Desktop Support Analyst
Lifetree LLC. Pharmacy
09.2023 - 02.2024
- Communicate in a team of 50 people to make sure all the computers and systems are working to make sure everything gets processed through the system and get customer their medication.
- Professional interactions in person over email and the phone.
- Support the following applications windows 10/11, Framework LTC, Framework ECM, Microsoft products, Docutrack, PARATA passware
- Support the following systems computers, printers, projectors, PARATA systems, phones.
- Pharmacy Technician (Filling prescriptions)
Customer Service Fulfillment Associate
Amazon Warehouse
06.2021 - 09.2023
- Communicate and work with a team of 150 other teammates and six managers in any given shift to assure excellent customer service and meet promised deliverables.
- Partner with managers to recognize priority areas of concern and able to change responsibilities or work assignments to meet those priorities.
- Communicate and partner with a diverse workforce in terms of education, personality, culture and languages.
- Subject matter expert on fulfillment floor for accessing and teaching new associates how to use Amazon technology such as scanners and web cameras.
- Currently training to work in Problem Solving position.
Dining and Residential Associate
Country Meadows Retirement Home
05.2019 - 02.2022
- Trusted to be trained at age 16 with the responsibility of assuring retired residents of County Meadows were served meals on a timely basis and within dietary directions. This included taking meals to residents who were not able to come to the dining room.
- Partnered with a team of five other associates to prepare and serve meals as well as assure the facilities were clean to regulation parameters.
- Asked to partner with manager on special projects such as preparing for state inspections and weekly facility tours.
- Genuinely felt and expressed patience and understanding towards residents, including having challenging but kind conversations regarding dietary or portion limitations.
Education
Highschool Diploma -
Governor Mifflin High School
Shillington, PA01.2021
Information Technology - undefined
Berks Career & Technology Center
Oley, PA01.2021
Skills
- Problem Solving
- Microsoft Products
- Customer Service
- Communication
- Interpersonal Skills
- Professional Work Environment
- Printer Repair
- Computer Repair
- Entry Level Network Skills
- Troubleshooting
- User support
- System testing
- Technical support
- Hardware and software installation
- Client service and support
- System troubleshooting
- Continuous improvement
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of members to resolve complex issues
Certification
IT Technical Support Fundamentals
Operating Systems and You: Becoming a Power User
The Bits and Bytes of Computer Networking
System Administration and IT Infrastructure Services
IT Security: Defense against the digital dark arts
Timeline
Field Engineer
Hemmersbach US LLC
02.2024 - Current
IT Desktop Support Analyst
Lifetree LLC. Pharmacy
09.2023 - 02.2024
Customer Service Fulfillment Associate
Amazon Warehouse
06.2021 - 09.2023
Dining and Residential Associate
Country Meadows Retirement Home
05.2019 - 02.2022
Information Technology - undefined
Berks Career & Technology Center
Highschool Diploma -
Governor Mifflin High School
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