Summary
Overview
Work History
Education
Timeline
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Caiden Fitzgerald

HENDERSON,NV

Summary

Adaptable professional with a track record of delivering exceptional customer service and displaying versatile general labor capabilities in dynamic and fast-paced work settings. Demonstrates adeptness at independently completing tasks while upholding safety regulations. Committed to fulfilling shift requirements while maintaining a strong adherence to rules and protocols.

Overview

7
7
years of professional experience

Work History

Golf Cart Attendant

Wild Horse Golf Club
10.2022 - Current
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.
  • Used a ball picker to recover range balls on a daily basis.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks on the golf course.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.
  • Skillfully coordinate tee time reservations, ensuring golfers are checked in efficiently, and green fees are collected accordingly.

Elderly Caretaker

Private Residence
01.2021 - 06.2022
  • Bathed, dressed, groomed, toileted and fed resident to support activities of daily living.
  • Helped resident achieve highest practical physical, mental and psychosocial well-being through individualized attention.
  • Assisted with daily living activities, running errands and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patient with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

Customer Service Representative

Telus International
10.2018 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on
    addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer
    satisfaction goals.
  • Liaised with customers, management to better understand customer needs and
    recommend appropriate solutions.
  • Assisted with giving the client feedback on internal tools to further the overall
    productivity of the team.
  • Used company troubleshooting resolution tree to evaluate technical problems and
    find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sandwich Artist

SUBWAY®Restaurants
03.2018 - 09.2018
  • Greeted guests, promoted specials and took orders.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Courtesy Clerk

Albertsons Grocery Store
02.2017 - 02.2018
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected hundred's of shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

High School Diploma -

Odyssey Charter High School
Las Vegas, NV
06.2019

Timeline

Golf Cart Attendant

Wild Horse Golf Club
10.2022 - Current

Elderly Caretaker

Private Residence
01.2021 - 06.2022

Customer Service Representative

Telus International
10.2018 - 12.2020

Sandwich Artist

SUBWAY®Restaurants
03.2018 - 09.2018

Courtesy Clerk

Albertsons Grocery Store
02.2017 - 02.2018

High School Diploma -

Odyssey Charter High School

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Caiden Fitzgerald