Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caiden Ledger

Comstock Park,MI

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

6
6
years of professional experience

Work History

Shift Lead

Five Guys
04.2019 - 01.2024
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Streamlined inventory management processes to reduce waste and increase profitability.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Conducted regular team meetings to discuss progress, address concerns, and set goals for continued improvement.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Implemented quality control measures to ensure consistency in product offerings across shifts at the establishment.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Mentored team members in professional development activities that ultimately led to promotions within the organization.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Ensured compliance with company policies as well as local health department regulations throughout daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Enforced company policies and regulations with employees.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Restaurant-shift-leader

Popeyes Chicken
10.2017 - 04.2019
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.

Education

High School Diploma -

Greenville High School
Greenville, MI
05.2020

Skills

  • Operations Monitoring
  • Performance Improvement
  • Rules Enforcement
  • Conflict Resolution
  • Work Delegation
  • Guest Service
  • Team Motivation
  • Attention to detail
  • Employee training
  • Effective communication
  • Task prioritization
  • Delegation skills
  • Customer service focus
  • Quality control
  • Workplace safety
  • Problem-solving abilities
  • Inventory management
  • Team leadership
  • Decision-making capabilities
  • Adaptability and flexibility
  • Cash Handling
  • POS System Operation
  • Policy and Procedure Enforcement
  • Positive Attitude
  • Staff Education and Training
  • Security Procedures Adherence
  • Staff Development
  • Creative Problem-Solving
  • Shift Paperwork Completion
  • Drawer Assignments
  • Flexible Schedule
  • Inventory Counts
  • Safety Processes and Procedures
  • Employee Attendance Monitoring
  • Staff Supervision
  • Assigning Work
  • Team Supervision

Timeline

Shift Lead

Five Guys
04.2019 - 01.2024

Restaurant-shift-leader

Popeyes Chicken
10.2017 - 04.2019

High School Diploma -

Greenville High School
Caiden Ledger