Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Certification
Timeline
Generic
Caiden Murphy

Caiden Murphy

Fort Collins,United States

Summary

Detail-oriented and dedicated Shift Lead with experience in managing and motivating team members to achieve operational excellence. Skilled in overseeing daily operations, resolving customer issues, and ensuring high levels of customer satisfaction. Seeking to leverage my leadership skills and drive for success in a challenging new role.

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.

Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

Arby's Restaurant
07.2024 - 10.2024
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Collaborated with team members to complete orders.
  • Accurately operated cash register to process customer payments.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Completed milkshakes and ice cream desserts for customers.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Cook

Teriyaki Madness
06.2024 - 07.2024
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Monitored food quality and presentation to maintain high standards.

Shift Lead

KFC & AW
07.2023 - 12.2023
  • Managed daily operations and supervised team members to ensure efficient and effective performance
  • Trained new employees on company policies, procedures, and best practices to maintain high standards of customer service
  • Implemented scheduling and task delegation strategies to optimize workflow and meet productivity goals
  • Collaborated with management to develop and implement strategies for improving sales and reducing operational costs
  • Trained and mentored new employees to maximize team performance.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.

Crew member

KFC & AW
10.2022 - 07.2023
  • Assisted with food preparation, ensuring timely and accurate delivery of orders to customers
  • Collaborated with team members to maintain a clean and organized work environment
  • Executed cash handling procedures with precision and accuracy during busy shifts
  • Demonstrated exceptional customer service skills by addressing and resolving guest concerns in a timely and professional manner
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Assisted other team members to achieve goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Accurately operated cash register to process customer payments.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Completed milkshakes and ice cream desserts for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Dishwasher

Me Oh My Coffee and Pie
06.2021 - 11.2021
  • Maintained cleanliness and organization of kitchen equipment and work area to ensure efficient operations
  • Scrubbed, rinsed, and sanitized dishes, utensils, and cookware using industrial dishwashing equipment
  • Assisted kitchen staff in food preparation and plating by washing and returning kitchen tools and equipment promptly
  • Followed proper sanitation and safety procedures to uphold health code standards and prevent cross-contamination
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
  • Followed supervisor instructions to complete tasks on time.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Washed dishes and assisted in bussing tables.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.

Education

High School Diploma -

HiSET
Work From Anywhere Online
05-2024

Skills

  • Leadership

  • Inventory control

  • Conflict resolution

  • Team management

  • Cooking

  • Embarkation assistance

  • Ordering procedures

  • Sanitation protocols

  • Integrity and honesty

  • Cash handling

  • Customer service

Hobbies and Interests

  • Exploring distant lands
  • Getting lost in a good book
  • Capturing moments

Personal Information

Date of Birth: 06/10/05

Certification

  • Certified Shift Leader, KFC & AW - 07/01/2023-12/15/2023
  • SERV safe certification , KFC & AW - 07/01/2023-07/01/2028

Timeline

Crew Member

Arby's Restaurant
07.2024 - 10.2024

Cook

Teriyaki Madness
06.2024 - 07.2024

Shift Lead

KFC & AW
07.2023 - 12.2023

Crew member

KFC & AW
10.2022 - 07.2023

Dishwasher

Me Oh My Coffee and Pie
06.2021 - 11.2021

High School Diploma -

HiSET

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