CAIDEN STURGIS
North Las Vegas,NV
Summary
Dynamic professional with a proven track record at The LEGO Group, enhancing customer satisfaction through innovative engagement strategies. Skilled in digital marketing and team leadership.
Overview
7
7
years of professional experience
Work History
Brick Specialist
THE LEGO GROUP
05.2024 - 05.2025
- Implemented customer engagement and personalized service strategies, resulting in a 40% increase in positive store surveys, and overall customer satisfaction.
- Efficiently organized over 200 shipments and boxes weekly, enhancing overall delivery accuracy, and streamlining the inventory process.
- Streamlined closing procedures by coordinating with team members, ensuring timely and accurate completion of tasks.
- Ensured that all safety protocols were followed while working onsite.
Sales Representative
RED ROCK CLIMBING CENTER
05.2018 - 05.2024
- Empowered new hires through on-the-spot training, enhancing their confidence and accelerating their integration into the team.
- Designed and executed engaging Instagram marketing strategies, boosting follower engagement by 30% over six months through targeted content curation.
- Created eye-catching logo designs for a variety of merchandise, enhancing brand image and contributing to a 20% increase in merchandise sales.
- Boosted customer satisfaction by 25% through effective communication and prompt resolution of inquiries, encouraging repeat business.
- Led a team of 10 merchants, boosting sales by 20% through targeted training and performance management initiatives.
- Managed day-to-day sales transactions and enhanced customer experiences, contributing to a record increase in overall sales during my tenure.
Education
Bachelor of Arts - Arts
UNIVERSITY OF NEVADA, LAS VEGAS
06.2026
Associate of Arts - General Education
COLLEGE OF SOUTHERN NEVADA
05.2023
Skills
- Digital Marketing
- Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Team Leadership
- Visual communication
- Client Management
Hobbies and Interests
- Digital Design
- Rock Climbing
- Drawing
- Engineering
References
References available upon request.
Timeline
Brick Specialist
THE LEGO GROUP
05.2024 - 05.2025
Sales Representative
RED ROCK CLIMBING CENTER
05.2018 - 05.2024
Bachelor of Arts - Arts
UNIVERSITY OF NEVADA, LAS VEGAS
Associate of Arts - General Education
COLLEGE OF SOUTHERN NEVADA
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