Caidence Kegley
Murfreesboro,TN
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and multitasking abilities at Hoppy's Harbor Grill to enhance guest satisfaction and streamline operations. Hoppy's Harbor Grill showed me how to gain skille in cash handling and relationship management. I consistently met verification deadlines at WEX, improving process efficiency by integrating new software tools.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Hoppys Harbor Grill
04.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Checked guests' identification before serving alcoholic beverages.
Backwait/host/catering
Five Senses Restaurant
01.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Opened and closed seating sections according to volume of guests.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took initial drink orders and relayed information to wait or bar staff.
Factoring/Verification Associate
WEX
05.2022 - 06.2023
- Developed strong relationships with clients, fostering communication and collaboration for seamless verifications.
- Kept up-to-date with industry trends and advancements to improve overall team performance.
- Provided excellent customer service through prompt response times and clear communication during the verification process.
- Improved turnaround times by consistently meeting deadlines for verifications completion.
- Worked closely with HR departments to verify applicant information promptly and accurately.
- Managed a high-volume caseload while maintaining strict attention to detail and timeliness in completing tasks.
- Enhanced verification processes by implementing new software tools and strategies.
- Reduced verification errors by conducting thorough reviews and providing constructive feedback to colleagues.
- Played a key role in maintaining positive client relationships by delivering accurate verifications within agreed-upon timeframes.
- Maintained a high level of accuracy in all verifications.
- Maintained detailed records of all verifications performed, ensuring proper documentation was readily available upon request or audit review.
- Checked documentation for accuracy and validity on updated systems.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
Shift Leader
Taziki's Mediterranean Cafe
04.2021 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Education
High School Diploma -
Stewarts Creek High School
Smyrna, TN05.2021
Skills
- Strong Work Ethic
- Professional Appearance
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Sales Techniques
- Order Accuracy
- Relationship Management
- Tableside Etiquette
- Team Player
- Warm and Friendly
- Adaptable and Flexible
- Multitasking Abilities
- High Energy and Stamina
Certification
- Licensed ABC
Timeline
Backwait/host/catering
Five Senses Restaurant
01.2023 - 04.2024
Factoring/Verification Associate
WEX
05.2022 - 06.2023
Shift Leader
Taziki's Mediterranean Cafe
04.2021 - 05.2023
Server/Bartender
Hoppys Harbor Grill
04.2016 - Current
High School Diploma -
Stewarts Creek High School
Similar Profiles
Logan MillsLogan Mills
Waitress at Stone Harbor Bar and GrillWaitress at Stone Harbor Bar and Grill
Omkar SinariOmkar Sinari
Site Manager at Hoppys Handwash CafeSite Manager at Hoppys Handwash Cafe
Andrew KembreyAndrew Kembrey
Maintenance Technician at Hoppys Car Wash and Oil ChangeMaintenance Technician at Hoppys Car Wash and Oil Change