Summary
Overview
Work History
Education
Skills
Timeline
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Caijah Ricks

Baton Rouge,Louisiana

Summary

Driven professional with extensive experience in retail management and customer service, notably at Lane Bryant. Excelled in cash handling accuracy and staff training, boosting customer loyalty through exceptional service management. Achieved a significant increase in email capture rate to 90%, demonstrating a blend of strategic oversight and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Key Holder

Lane Bryant
06.2024 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Propelled market share to surge ahead of competitors and earn #1 ranking.

Sales Associate

Forever 21
05.2021 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased email capture rate from 20% to 90%, significantly enhancing customer engagement and communication efficiency.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Part Time Manager

Rue 21
11.2022 - 04.2024
  • Provided coaching and guidance to associates on effective strategies to increase credit card applications, driving higher participation and overall store performance.
  • Provide comprehensive managerial, operational, and financial support to the Store Manager, ensuring the smooth functioning of daily store operations.
  • Drive and maximize store sales while effectively controlling payroll and minimizing shrink to meet and exceed store performance targets.
    - Execute company directives related to merchandise placement, visual displays, and signage, maintaining company standards for cleanliness, organization, and store presentation.
  • Ensure compliance with all company policies, procedures, and safety regulations to guarantee a safe working and shopping environment.
  • Deliver exceptional customer service while leading associates to meet performance expectations and resolve customer challenges and complaints with positive outcomes.
  • Oversee and ensure accuracy in key operational tasks such as markdowns, shipping, receiving, and cash management.
  • Assist in recruiting, training, developing, and retaining qualified associates to ensure consistent staffing and operational efficiency.
  • Actively participate in performance management, including providing feedback and counseling to associates.
  • Perform additional duties as assigned, including selling fragrance, managing merchandise placement, supporting fitting room operations, and running the cash register.
  • Developed and implemented strategic sales plans to drive revenue growth and achieve business objectives.

Cashier

Walmart
07.2019 - 04.2020
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Dutchtown High School
Geismar, LA
05.2020

Skills

  • Customer Service
  • Cash Handling Accuracy
  • Training and mentoring
  • Store maintenance
  • Customer Service Management
  • Bank Deposits
  • Staff Training and Development
  • Staff Oversight
  • Workplace Safety

Timeline

Key Holder

Lane Bryant
06.2024 - Current

Part Time Manager

Rue 21
11.2022 - 04.2024

Sales Associate

Forever 21
05.2021 - 08.2024

Cashier

Walmart
07.2019 - 04.2020

High School Diploma -

Dutchtown High School

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Caijah Ricks