Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cailan Jimenez

Cailan Jimenez

Chattanooga,TN

Summary

Seeking an opportunity to use my hospitality experience and customer service skills to plan and execute social events of all sizes from start to finish.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Banquet Supervisor

Westin Hotel
Chattanooga, TN
06.2023 - Current
  • Resolved guest complaints promptly, professionally, and courteously to maintain positive client relationships
  • Trained new banquet team members in all aspects of their roles, including customer service, safety procedures, and company policies
  • Collaborated with clients and event planners to execute successful events tailored to their needs and preferences
  • Managed events with up to 1,100 attendees by working in close collaboration with event coordinator, food and beverage manager, and executive chef
  • Adjusted detailed banquet event order BEOs that outlined specific requirements for each function or gathering to ensure accurate billing
  • Delivered exceptional guest experiences through careful adherence to customer specifications and job work orders
  • Fulfilled financial obligations through cash handling, deposit preparation, and payroll generation.

Lead Banquet Server

Westin Hotel
Chattanooga, TN
10.2021 - 05.2023
  • Fostered memorable guest experiences with commitment to service and attention to quality
  • Delivered food and beverages from staging to guest service areas
  • Resolved guest complaints professionally while maintaining composure and politeness
  • Completed event setup and breakdown, transporting furniture and equipment to storage areas
  • Memorized menu items for each function and provided accurate descriptions to guests
  • Cleared plates, utensils, and glassware after each course or as needed
  • Maintained cleanliness of banquet area throughout event
  • Provided support for other team members when needed during high-volume events.

ToGo Specialist

Chili's
Chattanooga, TN
08.2021 - 11.2021
  • Handled cash, credit, and debit transactions securely, providing correct change
  • Verified that all items in order were included before handing it off to customer or delivery driver
  • Answered phone calls promptly, taking down customer orders or addressing inquiries about menu offerings
  • Offered recommendations for popular dishes or special promotions to upsell additional items to customers
  • Assisted in resolving any customer complaints or concerns regarding their take-out experience
  • Maintained clean and organized workspace throughout shifts by wiping down surfaces and restocking supplies as needed.

Education

Freshman - Interior Architecture -

The University of Tennessee at Chattanooga
05.2021

Sullivan Central High School
05.2020

Skills

  • Management Skills
  • Charismatic
  • Upselling Techniques
  • Customer Service
  • Time Management
  • Creative
  • Problem Solving
  • Attention to Detail

Certification

  • ServeSafe certified
  • TN ABC Server Permit

Timeline

Banquet Supervisor

Westin Hotel
06.2023 - Current

Lead Banquet Server

Westin Hotel
10.2021 - 05.2023

ToGo Specialist

Chili's
08.2021 - 11.2021

Freshman - Interior Architecture -

The University of Tennessee at Chattanooga

Sullivan Central High School

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Cailan Jimenez