Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cailan Noelle Armstrong

Pembroke

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience

Work History

Coffee Shop Server

Marylous
Pembroke
06.2022 - Current
  • Company Overview: Coffee shop in Pembroke, MA.
  • I am currently a server at Marylou's Coffee in Pembroke, MA.
  • Perform opening duties, such as setting up stations and restocking utensils for the wait staff.
  • Explain menu options to guests, offering suggestions, and taking orders for food and beverages.
  • Clean tables between seating, wipe down counters, sweep floors, empty trash cans, wash dishes, and tidy up the work area.
  • Operate the cash register, handling monetary transactions accurately.
  • Train new employees to perform their duties.
  • Assist fellow employees with cleaning tasks during slow periods.
  • Adhere to health department regulations regarding food handling procedures.
  • Assist in stocking supplies such as coffee beans, cups, lids, straws, napkins, creamers, and sugars.
  • Maintain knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicate effectively with co-workers regarding any issues that may arise during the shift.
  • Provide excellent customer service by refilling drinks promptly, and checking back with customers to ensure satisfaction.
  • Greet customers, take orders, and answer questions about menu items.
  • Handle customer complaints professionally, while adhering to company policies.
  • Work effectively in team environments to make the workplace more productive.
  • Exceed customer satisfaction by finding creative solutions to problems.
  • Circulate within assigned areas to assess and address customer needs.

Intern

Brockton District Court
Brockton
03.2024 - 08.2024
  • Company Overview: Internship through the Plymouth County District Attorney’s Office.
  • I interned at Brockton District Court two separate times through the Plymouth County District Attorney’s Office, where I was introduced to all aspects of the court, working on MassCourts and Damion. I interned from March 2024 to August 2024, and from January 2025 to May 2025. The experiences I had while at BDC are ones I will remember forever.
  • While interning at BDC, I observed court sessions, updated case files, obtained information about files, filed, and took part in countless other duties. In truth, as an intern, I felt like an employee.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Nonetheless, BDC was eye-opening, and it has allowed me to feel confident in pursuing my future career in law school.

Nanny

Families With Children
Marshfield
01.2022 - 06.2022
  • Nanny responsibilities for a newborn baby: I took over a nanny position for a newborn in Marshfield, MA, who was six months old.
  • We had a schedule each day, where I would interact with him, take him for walks, to the playground, etc. I made sure he was fed when needed (he was bottle-feeding at the beginning of my time here), as well as going for long walks and watching him overnight when needed.
  • Monitored the children's playtime to ensure safety and well-being.
  • Developed lasting, professional relationships with the family by encouraging open communication, and delivering positive feedback.
  • Regulated the schedule I had with the child to balance rest, learning, and play.
  • Provided overnight care as needed, ensuring a safe and secure environment.
  • Aided with bathing, dressing, teeth brushing, and diapering to promote healthy personal hygiene and good oral health.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Maintained discipline in accordance with parents' instructions, while being sensitive to the child’s individual needs.
  • Ensured the physical and social well-being of the child.
  • Engaged in age-appropriate activities to encourage intellectual and motor skills development.
  • Maintained confidentiality and privacy of all family matters and information.
  • Identified early signs of emotional and developmental problems to bring concerns to parents' attention.
  • The responsibilities taken on through this job were maturing for me, and taught me an excessive amount of information about the lives of newborns and parenthood.

Babysitter

Babysitting
Pembroke
06.2020 - 09.2021
  • I cared for three boys from Pembroke, MA.
  • I provided them with their everyday needs, as well as getting them home from school.
  • I would take these children on different adventures outside of their home, and I served as a nanny figure.
  • I would also watch over these children on the weekends, serving as a 'date night' babysitter.
  • One of these boys was non-verbal and autistic, allowing me to engage in assisting with these needs. I learned a lot from this child, and I am forever grateful to have cared for him.
  • Established trust through consistent communication with both parents and kids.
  • Transported children to school, sports activities, or other engagements when necessary.
  • Supported the children's emotional and social development, encouraging an understanding of others and positive self-concepts.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Providing a safe environment for children to explore their curiosity and creativity.
  • Observed and monitored children's play activities.
  • Responsibly watched children while parents were out.
  • Using problem-solving skills to anticipate potential issues before they arise.
  • Enforcing discipline when necessary but always doing so calmly and respectfully.
  • Administering medication when needed according to parent instructions.
  • Remaining alert at all times while caring for multiple children simultaneously.
  • Assisting with meals, snacks, and bedtime routines for the children.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.

Pre-School Assistant

Little Neighbors Pre-School
Pembroke
11.2019 - 06.2020
  • Company Overview: A facility serving as a daycare and a school for incoming elementary-aged children in Pembroke, MA.
  • I worked at Little Neighbors Preschool in Pembroke, MA, as a preschool assistant in the toddler and preschool room.
  • In this facility, they have two separate rooms for younger children and preschool students.
  • I started at Little Neighbors in the toddler room, but after a while, I was more often working in the preschool room.
  • My love and care for children began at this workplace.
  • Supervised group playtime and outdoor activities to ensure safety of all participants.
  • Supported the lead teacher by helping prepare materials for instruction or assessments.
  • Instructed children on proper hygiene, eating habits, and social skills.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Encouraged good manners among students by modeling appropriate behaviors.
  • Interacted with parents regularly to discuss student progress or behavior concerns.
  • Helped maintain student records including attendance, grades, and disciplinary actions.
  • Enforced rules of conduct in accordance with school policies.
  • Assisted in developing and implementing age-appropriate activities to engage children in learning.
  • Provided individualized attention to students with special needs or behavioral issues.
  • Taught daily life skills and behaviors to students to build practical knowledge.
  • Identified early signs of emotional and developmental problems in children and brought up problems to parents.
  • Monitored student behavior while providing a safe learning environment.

Busser

Disches Tavern
Pembroke
08.2019 - 11.2019
  • Company Overview: An American restaurant in Pembroke, MA.
  • I bussed tables for an American restaurant in Pembroke, MA, where I cleaned all tables and prepared them for more customers.
  • In addition, I was in charge of putting together tables and seating for events, preparing the napkins and silverware for each table at all times, and providing water on each table.
  • Unfortunately, I was not a part of this business for a long time, as I was taking part in winter basketball at Pembroke High School, where I played varsity girls' basketball.

House Cleaner

Harlo Home Solutions
Pembroke
05.2019 - 08.2019
  • Company Overview: A cleaning company based out of Pembroke, MA.
  • I worked for a cleaning company based out of Pembroke, MA, in which I traveled from various homes to different businesses, and finally to rented-out Airbnbs, deep-cleaning each space.
  • We used numerous antibacterial sprays on each surface, disinfected floorboards, all framing, and windows, and always used vacuums and mopping supplies, etc.
  • We cleaned a variety of rooms, including bedrooms, bathrooms, kitchens, living rooms, hairdressing spaces, and offices.
  • This experience was beneficial to me as one of my first jobs, and I learned a lot about organization and work ethic.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.

Education

Bachelors Degree - Criminal Justice

Bridgewater State University
Bridgewater, MA
05-2025

Freshman -

Salem State University
Salem, MA
01.2022

Diploma -

Pembroke High School
Pembroke, MA
01.2021

Skills

  • Legal research
  • File organization
  • Courtroom procedures
  • Report writing
  • Customer service
  • Time management
  • Conflict resolution
  • Reliable and responsible
  • Problem-solving abilities
  • Transactions and cash handling
  • Multitasking
  • Problem-solving aptitude
  • Warm and friendly
  • Excellent communication
  • Professional demeanor
  • Goal setting
  • Adaptability
  • Analytical thinking
  • Interpersonal skills
  • Organizational skills
  • Fast paced environment adaptability

References

Furnished upon request.

Timeline

Intern

Brockton District Court
03.2024 - 08.2024

Coffee Shop Server

Marylous
06.2022 - Current

Nanny

Families With Children
01.2022 - 06.2022

Babysitter

Babysitting
06.2020 - 09.2021

Pre-School Assistant

Little Neighbors Pre-School
11.2019 - 06.2020

Busser

Disches Tavern
08.2019 - 11.2019

House Cleaner

Harlo Home Solutions
05.2019 - 08.2019

Bachelors Degree - Criminal Justice

Bridgewater State University

Freshman -

Salem State University

Diploma -

Pembroke High School

Similar Profiles

CREATE PROFILE
Cailan Noelle Armstrong