Summary
Overview
Work History
Skills
Certification
Timeline
AdministrativeAssistant
Cailean Nesbit

Cailean Nesbit

Associate Product Manager
Mason,OH

Summary

Focused Product Manager knowledgeable in Agile, proficient at researching/evaluating issues, mitigating project risks and acting as a liaison between business and technical teams. In her current engagement with PatientPoint, she owns the provider portal web application product and the waiting room digital screen product through the entire SDLC process working closely with multiple development teams in the process. She creates and adjusts roadmap, plans releases, change management tracking and prioritizes the product backlog. Cailean is a Advanced Certified Scrum Product Owner and passionate about helping organizations product the best products for their customers possible.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Associate Product Manager

PatientPoint
04.2021 - Current
  • Enhanced product development by conducting thorough market research and competitive analysis.
  • Streamlined the product lifecycle management process for efficient product launches and updates.
  • Collaborated with cross-functional teams to ensure seamless integration of new features into existing products.
  • Optimized user experience by incorporating customer feedback into product improvements.
  • Assisted in the creation of sales collateral materials, enabling the sales team to effectively communicate product value propositions to potential customers.
  • Facilitated successful product launches through close coordination with marketing, sales, engineering, and support teams.
  • Worked in product pod environment consisting of product developers, design teams, software personnel and quality assurance testers.

Product Owner/Project Manager

PatientPoint
02.2020 - 04.2021
  • Enhanced product usability by conducting user research and incorporating feedback into development.
  • Streamlined project management processes for improved efficiency and timely product delivery.
  • Collaborated with cross-functional teams to develop high-quality products that met customer needs.
  • Optimized product performance by identifying areas for improvement and implementing necessary changes.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
  • Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
  • Fostered a culture of continuous improvement through regular retrospective meetings with the team.
  • Owned and prioritized product backlog.

Operations Training Specialist

PatientPoint
12.2017 - 02.2020
  • Enhanced operational efficiency by developing and implementing comprehensive training programs for new hires and existing staff.
  • Reduced employee turnover through effective training initiatives that improved performance, job satisfaction, and overall understanding of company processes.
  • Streamlined onboarding processes by creating standardized training materials and resources, resulting in a more consistent and effective integration of new employees into the organization.
  • Improved departmental communication, fostering collaboration among teams to achieve common goals through regular cross-functional training sessions.
  • Identified skills gaps within the workforce, designing targeted training programs to address these areas and enhance overall productivity.
  • Collaborated with management to assess organizational needs and develop customized training solutions tailored to individual roles, responsibilities, and objectives.
  • Served as a subject matter expert for operations-related topics during internal meetings, providing guidance on best practices in process improvement strategies.
  • Developed detailed performance metrics to track progress towards established goals throughout the duration of each training initiative, allowing for data-driven evaluation of program success rates.
  • Provided consistent follow-up support to trainees post-training implementation, offering additional guidance and resources as needed to ensure sustained success in role performance.
  • Served as a mentor for less experienced team members, providing guidance on best practices within the operations function and sharing real-world examples from personal experience to facilitate knowledge transfer.

Relationship Manager

PatientPoint
12.2016 - 12.2017
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
  • Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

EHR Implementation Specialist

Lexington Clinic
06.2011 - 05.2016
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved client satisfaction by effectively troubleshooting and resolving software implementation issues.
  • Developed comprehensive training materials, enabling clients to efficiently use new software systems.
  • Reduced implementation timeframes by developing efficient step-by-step procedures for clients.
  • Enhanced training effectiveness by incorporating multimedia presentations and real-world examples into workshops.
  • Assisted management in refining training programs for increased employee productivity and skill development.
  • Conducted comprehensive training sessions, covering essential topics and ensuring thorough understanding of concepts.
  • Promoted active learning by facilitating group activities and encouraging participant collaboration during training sessions.
  • Evaluated trainee progress through assessments and feedback, implementing adjustments to optimize individual learning experiences.

Skills

  • Competitive Analysis
  • Product Training
  • User Acceptance Testing
  • Industry Trend Monitoring
  • Product Lifecycle Management
  • Stakeholder Communication
  • Product Documentation
  • Product Roadmap Creation
  • Product Strategy Development
  • Agile Methodologies
  • Scrum Framework
  • Stakeholder Management

Certification

Advanced Certified Scrum Product Owner

Expires: Jan 2025

Issued by: Scrum Alliance

Timeline

Associate Product Manager

PatientPoint
04.2021 - Current

Product Owner/Project Manager

PatientPoint
02.2020 - 04.2021

Operations Training Specialist

PatientPoint
12.2017 - 02.2020

Relationship Manager

PatientPoint
12.2016 - 12.2017

EHR Implementation Specialist

Lexington Clinic
06.2011 - 05.2016

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Cailean NesbitAssociate Product Manager