Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cailee Shahin

Saint Paul,MN

Summary

Results-oriented with diverse background in management, sales, and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Benefit Consultant

Aflac
10.2023 - Current
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Resolved issues and inquiries from plan participants regarding health and deductions through telephone, email, and in-person interactions.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Everwell and Ease.
  • Collaborated with HR to develop and maintain up-to-date benefits manual.
  • Created employee education programs to improve understanding of benefits packages and increase utilization.
  • Reduced employee turnover by creating welcoming, inclusive and employee-centered work culture.
  • Implemented open enrollment system to streamline benefits processes for employees.

Retail Operations Manager

Ulta Salon And Cosmetics
07.2023 - 09.2023
  • Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
  • Contributed to leadership team for implementing company policies and procedures.
  • Planned, directed, coordinated and assigned manpower to efficiently meet daily production requirements and goals.
  • Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Interacted well with customers to build connections and nurture relationships.
  • Determined layout of store merchandise for visual appeal to consumers

Retail Sales Manager

Ulta Salon And Cosmetics
10.2021 - 07.2023
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Implemented systems and procedures to increase sales.

Merchandising and Service Coordinator

Ulta Beauty Inc.
02.2019 - 10.2021
  • Assessed customer needs and upsold products and services to maximize sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded company productivity standards on consistent basis, handling more than 100% of quota each day.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Ran weekly and monthly strategy reports to analyze business trends and provide recommendations.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Maximized potential for sales cycle success through effective promotion and product-display placement.
  • Established and maintained proper high-traffic displays, resulting in increased sales.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Established strong vendor relationships to maintain and support business.
  • Conducted regular store audits to verify compliance with company policies.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Trained newly hired sales team in upselling techniques.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Shift Supervisor

Starbucks
08.2015 - 02.2019
  • Collaborated with team members to improve performance and implement training updates.
  • Resolved customer complaints and reported issues to senior management.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Completed opening and closing duties to facilitate business operations.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Trained all employees in effective work procedures and performance strategies to optimize operations.

Barista

Starbucks
12.2012 - 08.2015
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Operated cash register, collected payments and provided accurate change.
  • Described menu items to customers and suggested products based on stated preferences.
  • Increased sales by leading regular coffee and tea tastings, showcasing seasonal items and reinforcing staff expertise.
  • Passed inspections by following health, safety and sanitation guidelines.
  • Developed knowledge of teas, including growing practices and flavor profiles.
  • Gave details on coffee blends and preparation descriptions to customers.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Maintained highest standards of conduct and service to support company reputation.
  • Weighed, ground and packed coffee per customer orders.
  • Managed morning rush of over 400 customers daily with efficient, levelheaded customer service.

Education

Some College (No Degree) - Business Management

Southeastern University
Lakeland, FL

Business Management

Normandale Community College
Bloomington, MN

Skills

  • Organizational skills
  • Collaboration
  • Reliable and trustworthy
  • People skills
  • Leadership
  • Time management
  • Critical thinking
  • Friendly, positive attitude
  • Training & Development
  • Conflict resolution
  • Data evaluation
  • Problem-solving abilities
  • Retail sales customer service
  • Product organization
  • Adaptive team player
  • Stockroom procedures
  • System implementation
  • Sales expertise
  • In-store support
  • Manage Operations
  • Inventory Control
  • Strategize Business Plans
  • Operational Efficiency
  • Shrink Reduction

Certification

Licensed for Health, Accident, and Life Insurance

Timeline

Benefit Consultant

Aflac
10.2023 - Current

Retail Operations Manager

Ulta Salon And Cosmetics
07.2023 - 09.2023

Retail Sales Manager

Ulta Salon And Cosmetics
10.2021 - 07.2023

Merchandising and Service Coordinator

Ulta Beauty Inc.
02.2019 - 10.2021

Shift Supervisor

Starbucks
08.2015 - 02.2019

Barista

Starbucks
12.2012 - 08.2015

Some College (No Degree) - Business Management

Southeastern University

Business Management

Normandale Community College

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Cailee Shahin