Caileigh Stoops
The Bronx,NY
Summary
Experienced admissions coordinator and mental health supervisor with over 5 years of experience in the mental health industry . Excellent reputation for resolving problems and improving client satisfaction.
Overview
3
3
years of professional experience
Work History
Admissions Coordinator
Four Winds Hospital
11.2022 - Current
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Performed document filing, bookkeeping and faxing for busy student admissions office.
- Completed preliminary paperwork for incoming and outgoing patients.
- Oversaw inpatient and outpatient functions.
- Completed intake assessment forms and filed clients' charts.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
Lead Behavioral Health Technician
Transformations Treatment Center
04.2022 - 09.2022
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Prepared and submitted daily reports to management.
- Conducted client rounds every 15 mins to check on residents.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Helped management meet standards of service and quality in daily operations.
Intake Coordinator
Up Health
05.2022 - 09.2022
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma..
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for patients.
- Completed intake assessment forms and filed clients' charts.
- Managed financial documentations such as expense reports and invoices.
- Collected, verified, recorded and processed client demographics, insurance payments and referral information.
- Completed and filed financial documentation for accounting purposes.
- Entered referrals into appropriate system based on type of referral obtained.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Implemented Microsoft and google sheets for digitizing and organizing over 100 medical records.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Behavioral Health Technician Manager
The Source
05.2020 - 01.2022
- Facilitated on-site activities, support groups and outings for clients.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Assisted and counseled Multiple patients daily.
- Prepared and submitted daily reports to management.
- Conducted client rounds every hour to check on residents.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Charted on each patient daily.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Server
Buffalo Wild Wings
12.2019 - 05.2020
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Increased sales
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept track of event finances, initial deposits, due payments and final balances.
Education
Early Childhood Education
Delaware Technical And Community College
Newark, DESkills
- Skill-Building Exercises
- Patient Assistance
- Behavioral Health
- ADLs Assistance
- Documentation skills
- MS Office
- Team management
- First Aid/CPR
- Organization
- Patient Care
- Cognitive Behavioral Therapy
- Treatment Planning
- Menu planning
- Substance abuse experience
- Problem resolution
- Team building
- Customer service
Timeline
Admissions Coordinator
Four Winds Hospital
11.2022 - Current
Intake Coordinator
Up Health
05.2022 - 09.2022
Lead Behavioral Health Technician
Transformations Treatment Center
04.2022 - 09.2022
Behavioral Health Technician Manager
The Source
05.2020 - 01.2022
Server
Buffalo Wild Wings
12.2019 - 05.2020
Early Childhood Education
Delaware Technical And Community College
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