Cailey Appenzeller
Williamstown,NJ
Summary
Recent graduate with a B.S. in Information Systems and Analytics from Rowan University, combining hands-on experience in banking operations with growing technical skills in SQL, Python, and data analytics. Known for high productivity, accuracy in handling financial data, and strong customer service. Seeking to apply data-driven decision-making and problem-solving in a business or technical analyst role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Banking Associate
TD Bank
Glassboro, NJ
08.2024 - Current
- Delivered high-quality customer service while managing sensitive financial transactions and client inquiries
- Utilized internal banking software to track, analyze, and process account activity and payment data
- Collected and organized customer data to improve service workflows and identify needs
- Ensured compliance with data security and privacy standards, fostering client trust
- Earned TD Bank’s “Wow Award” for operational accuracy and client satisfaction
Teller
TD Bank
Glassboro, NJ
01.2023 - 08.2024
- Accurately processed customer transactions including deposits, withdrawals, and loan payments
- Resolved client issues promptly while maintaining professionalism and trust
- Followed strict internal controls and cash-handling procedures
Front of House Staff Member
Chick-fil-A
Sewell, NJ
03.2020 - 08.2022
- Delivered prompt and accurate service in a high-volume environment while managing transactions and orders
- Trained and onboarded new team members on POS system, safety protocols, and workflow efficiency
- Handled customer complaints and inquiries with professionalism, contributing to positive customer experiences
- Developed multitasking, team collaboration, and time management skills in a fast-paced operations setting
Education
B.S. - Information Systems and Analytics
Rowan University
Glassboro, NJ05.2025
Skills
- SQL
- Python
- R
- Microsoft Excel
- Microsoft Office Suite
- Tableau
- HTML/CSS
- C#
- Data Analysis
- Business Intelligence
- Time Management
- Customer Service
- Fraud Detection
- Communication
- Critical Thinking
Certification
- AWS Certified Cloud Practitioner, In Progress, 07/25
- Microsoft Azure Fundamentals, In Progress
Projects
Customer Retention Data Analysis, Rowan University, Conducted churn analysis using Python and R for a simulated telecom dataset, Built visualizations using R (ggplot2) to interpret retention patterns and customer behavior, Applied statistical modeling techniques to identify factors contributing to customer attrition Business Intelligence Dashboard Project, Rowan University, Created a dynamic Power BI dashboard to visualize regional sales trends across business units, Used SQL to query and transform raw datasets from a relational database, Presented findings to peers and faculty, demonstrating business insight and data storytelling
Volunteer Experience
Youth Basketball Coach (Head / Assistant), 01/18, Present, Mentored youth athletes through structured coaching programs focused on leadership, accountability, and strategic thinking, Designed and executed practice schedules to optimize team performance, skill-building, and development, Promoted collaboration and communication both on and off the court, fostering a positive team culture, Developed transferable leadership and interpersonal skills applicable to team-based business environments
Awards
- TD Bank’s Wow Award, In recognition of outstanding client satisfaction, attention to detail, and efficiency in financial services
- Highlighted by management for consistently exceeding accuracy standards and maintaining regulatory compliance
Timeline
Banking Associate
TD Bank
08.2024 - Current
Teller
TD Bank
01.2023 - 08.2024
Front of House Staff Member
Chick-fil-A
03.2020 - 08.2022
B.S. - Information Systems and Analytics
Rowan University