Cailey Ferguson
Lewiston
Overview
10
10
years of professional experience
Work History
Education Technician 3
Lewiston Public Schools
Lewiston
01.2025 - Current
- Maintained focused, inclusive, and supportive learning environments.
- Built relationships with students and guardians through active communication and positive feedback.
- Delivered interactive group instruction to administer lessons and assignments, successfully engaging students of all learning abilities.
- Assisted in managing student behavior and promoting a positive learning environment.
- Implemented educational resources to enhance student engagement and understanding.
- Collaborated with staff to develop individualized education plans for students.
- Monitored student progress and provided feedback to educators and parents.
- Facilitated communication between students, teachers, and parents regarding academic needs.
- Participated in professional development workshops to improve instructional techniques.
- Utilized various technologies such as computers, tablets, interactive whiteboards, and projectors to enhance instruction.
- Maintained accurate records of student attendance, grades, and achievements.
- Assisted teachers in preparing lesson plans and instructional materials.
Psychiatric Technician
MaineHealth
Westbrook
10.2023 - 10.2025
- Executed crisis intervention strategies to effectively de-escalate challenging situations and ensure patient safety.
- Monitored mental health indicators to track patient progress and adjust treatment plans as needed.
- Utilized therapeutic communication techniques to foster trust and rapport with patients during sessions.
- Facilitated group therapy sessions to encourage peer support and enhance collective healing experiences.
- Assessed patient behavior to identify patterns and inform individualized care strategies.
- Implemented therapeutic interventions under the direction of nursing staff.
- Assisted patients with daily living activities and personal care.
- Maintained a safe and clean environment for patients and staff.
Mental Health Worker
State Of Maine
Augusta
06.2022 - 10.2022
- Provided direct support to individuals with mental health challenges.
- Assisted patients in developing coping strategies and life skills.
- Documented patient progress and reported changes to the care team.
- Maintained a safe and supportive environment for patients.
- Identified potential warning signs of suicide risk among patients who are at high risk for self-harm.
- Adapted therapeutic approaches based on each patient's unique needs and preferences.
- Provided crisis intervention services in emergency situations.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
Resident Assistant
Thomas College
Waterville
08.2021 - 05.2022
- Facilitated community-building activities for diverse student populations.
- Assisted residents with conflict resolution and interpersonal issues.
- Coordinated programs that promoted academic success and personal development.
- Communicated policy updates and important information to residents effectively.
- Maintained a safe and secure living environment through regular inspections.
- Organized educational workshops on health, wellness, and safety topics.
- Supported new students in their transition to college life through mentoring.
- Collaborated with campus resources to address resident needs and concerns.
- Completed routine rounds, checking with residents to meet care needs.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Developed positive relationships with all members of the residence hall community.
- Managed administrative tasks, maintenance requests, room change process, and incident reports.
- Responded to emergency situations within the residence hall.
- Maintained accurate records of incidents that occurred in the residence hall.
Peer Financial Literacy Ambassador
TRIO at Thomas College
Waterville
05.2021 - 05.2022
- Provided mentorship to incoming students, helping them navigate college life effectively.
- Represented TRIO at college fairs, showcasing the benefits of academic support programs.
- Guided students through academic resources and support systems available at Thomas College.
- Explained fundamental investment principles to facilitate informed decision-making among students.
- Navigated various resources to connect clients with essential services and support systems.
- Implemented effective budgeting techniques to assist individuals in managing their finances responsibly.
- Facilitated peer counseling sessions to promote shared experiences and collaborative problem-solving.
- Developed and executed debt management strategies that empowered clients to regain financial stability.
- Conducted financial education workshops to enhance participants' understanding of money management concepts.
Registrar's Assistant
Thomas College
Waterville
08.2020 - 05.2021
- Assisted students with course registration and academic advising processes.
- Processed and maintained student records in the college database system.
- Coordinated communication between students and faculty regarding enrollment issues.
- Updated and organized departmental files to ensure accurate record-keeping.
- Supported the implementation of new registration procedures and systems.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Handled incoming calls and directed callers to appropriate department or employee.
Senior Stylist
JCPenney
Bangor
04.2018 - 01.2019
- Consulted with clients to determine style preferences and hair care needs.
- Maintained cleanliness and organization of styling stations and tools.
- Educated clients on appropriate hair care products and techniques.
- Collaborated with team members to create promotional styling events.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Utilized salon management software for scheduling appointments and inventory tracking.
- Developed new methods of styling hair and experimented with different products.
- Analyzed customer feedback to identify areas needing improvement in the salon's services.
- Assisted with inventory management by ensuring adequate stock levels of supplies are maintained.
- Managed cash register operations including processing payments from customers accurately.
- Coordinated appointments with clients to ensure timely service delivery.
Sales Associate
JCPenney
Bangor
08.2016 - 04.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting merchandise and provided product knowledge.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed transactions quickly and accurately at the cash register.
- Collaborated with team members to achieve daily sales goals effectively.
- Maintained store displays to enhance visual appeal and promote sales.
- Trained new associates on customer service standards and store procedures.
- Participated in inventory management to track stock levels efficiently.
Education
Bachelor of Arts - Psychology
Thomas College
Waterville, ME05-2022
Skills
- Teaching strategies
- Student engagement
- Behavior management
- Crisis intervention
- Special education
- Child development
- Educational technology
- Technology-based strategies
- Record keeping
- Organizational skills
- Problem-solving abilities
- Team collaboration
- Cultural competency
- Leadership and inspiration
Timeline
Education Technician 3
Lewiston Public Schools
01.2025 - Current
Psychiatric Technician
MaineHealth
10.2023 - 10.2025
Mental Health Worker
State Of Maine
06.2022 - 10.2022
Resident Assistant
Thomas College
08.2021 - 05.2022
Peer Financial Literacy Ambassador
TRIO at Thomas College
05.2021 - 05.2022
Registrar's Assistant
Thomas College
08.2020 - 05.2021
Senior Stylist
JCPenney
04.2018 - 01.2019
Sales Associate
JCPenney
08.2016 - 04.2018
Bachelor of Arts - Psychology
Thomas College