Cailey Gonzales
San Antonio,TX
Summary
Dynamic professional with a proven track record at H-E-B, excelling in client relationship management and problem-solving. Recognized for enhancing customer satisfaction and achieving departmental goals through effective communication and organizational skills. Committed to fostering collaboration and driving efficiency in fast-paced environments. Proficient in Microsoft Office and dedicated to delivering exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Shopper
H-E-B
San Antonio, Texas
08.2020 - Current
- Exceeded departmental goals through effective task management and prioritization.
- Maintained strong relationships with customers, colleagues, and leadership to enhance collaboration.
- Resolved work-related issues by utilizing exceptional problem-solving skills.
- Identified workplace improvement opportunities to increase efficiency and productivity.
- Ensured adherence to safety guidelines to promote a secure working environment.
- Assisted customers with online orders, contributing to high satisfaction levels.
- Handled inbound and outbound calls to address customer inquiries and feedback.
- Maintained top UPH and Units weekly
Intern
Embrace Hospice
San Antonio, Texas
06.2025 - 08.2025
- Optimized organization and documentation of patient files, facilitating efficient retrieval.
- Maintained accuracy of all patient paperwork through diligent record-keeping practices.
- Fostered collaborative care by building strong relationships with staff, nurses, and social workers.
- Engaged in team meetings to assess patient files and track progress effectively.
- Delivered companionship to hospice patients, enhancing their quality of life.
- Case management of patients
Staff Assistant
NEISD KIN
San Antonio, TX
08.2017 - 08.2020
- Followed safety guidelines to ensure each child is in a safe school environment.
- Followed all NEISD guidelines for the after school program.
- Participated in a structured schedule that engaged students in different activities such as snack time, homework and study time, outdoor and enrichment activities.
- Managed healthy relationships with each individual student and staff.
- Implemented motivational techniques to keep students engaged in their activities.
- Utilized effective communication skills between co workers, students and parents.
Education
Bachelor of Science - Human Services, Community Health
Texas A&M University
San Antonio, TX08.2025
Associates Degree - Biology
Northeast Lakeview College
Universal City12.2021
Skills
- Problem-solving and critical thinking
- Client relationship management
- Customer service excellence
- Effective communication skills
- Organizational skills
- Adaptability and flexibility
- Attention to detail
- Microsoft Office proficiency
- Administrative support
- Meeting goals and expectations
- Phone etiquette and professionalism
- Case management expertise
- Money handling
- Team collaboration
Certification
- Mental Health First Aid
- OSHA
- Food Handlers License
- Alcohol Safety
Awards
- National Honors Society
- 3.0 GPA
Languages
English
Affiliations
- Manages and sells bakery items from an in-home kitchen to family and friends.
- Maintains a small list of clients
Languages
English
Native/ Bilingual
Timeline
Intern
Embrace Hospice
06.2025 - 08.2025
Personal Shopper
H-E-B
08.2020 - Current
Staff Assistant
NEISD KIN
08.2017 - 08.2020
Bachelor of Science - Human Services, Community Health
Texas A&M University
Associates Degree - Biology
Northeast Lakeview College
Similar Profiles
Osmar RangelOsmar Rangel
Curbie/Shopper at H-E-BCurbie/Shopper at H-E-B
Kiarra JaquezKiarra Jaquez
Merchandiser at H-E-BMerchandiser at H-E-B
Alejandra LugoAlejandra Lugo
Deli Person at H-E-BDeli Person at H-E-B
Lindsey LemenLindsey Lemen
Assistant Service Manager at H-E-BAssistant Service Manager at H-E-B
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution