Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cailey Jezierski

Holly,MI

Summary

Dynamic professional with a strong work ethic and proven sales expertise, having excelled as a Call Center Representative at Dort Financial Credit Union. Recognized for consistently exceeding performance metrics and enhancing customer support through effective problem-solving and teamwork. A fast learner committed to delivering exceptional service and fostering positive client relationships.

Overview

8
8
years of professional experience

Work History

Call Center Representative

Dort Financial Credit Union
04.2024 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Collaborated with team members to share best practices and improve overall team performance.
  • Identified upselling opportunities to increase sales.

Dental Receptionist

Hartland Gentle Dental
03.2023 - 04.2024
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Real Estate Agent

Wentworth Real Estate Group
02.2021 - 03.2023
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.

Hotel General Manager

Arawak Bay Inn
08.2019 - 03.2020
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
  • Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
  • Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
  • Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.

Waitress

Big Boy
05.2017 - 08.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Hartland High School
Hartland, MI
06-2017

Skills

  • Problem-solving skills
  • Customer support
  • Team player
  • Positive mindset
  • Strong work ethic
  • Fast learner
  • Sales expertise

Timeline

Call Center Representative

Dort Financial Credit Union
04.2024 - Current

Dental Receptionist

Hartland Gentle Dental
03.2023 - 04.2024

Real Estate Agent

Wentworth Real Estate Group
02.2021 - 03.2023

Hotel General Manager

Arawak Bay Inn
08.2019 - 03.2020

Waitress

Big Boy
05.2017 - 08.2019

Hartland High School

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