Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cailey Rivera

Summary

Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

9
9
years of professional experience

Work History

Ride Attendant

Lagoon
  • Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
  • Managed daily ride operations, including queue management and rider height verification for safety compliance.

Executive Assistant

Mom Show Expo
12.2019 - 06.2024
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Handled confidential and sensitive information with discretion and tact.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Organized and coordinated conferences and monthly meetings.
  • Answered high volume of phone calls and email inquiries.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Collaborated on special projects to improve overall business operations within the organization efficiently.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Supported strategic planning sessions, providing logistical support and compiling necessary background materials.

Dispatcher Coordinator

Joes Haulin LLC
01.2019 - 01.2020
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
  • Conducted regular audits of dispatcher logs to ensure accuracy, accountability, and adherence to company standards.
  • Assisted in budget management by monitoring resource utilization and identifying opportunities for cost savings or improvements.

Call Center Representative

Teleperformance
06.2019 - 08.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Front End Cashier

T.J. Maxx
10.2017 - 02.2018
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
  • Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms

Cashier

Shopko
11.2015 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Canyon Heights High School
Kaysville, UT
06.2018

Skills

Customer Service

Safety awareness

Cleanliness Maintenance

Equipment Operation

Timeline

Executive Assistant

Mom Show Expo
12.2019 - 06.2024

Call Center Representative

Teleperformance
06.2019 - 08.2019

Dispatcher Coordinator

Joes Haulin LLC
01.2019 - 01.2020

Front End Cashier

T.J. Maxx
10.2017 - 02.2018

Cashier

Shopko
11.2015 - 10.2017

Ride Attendant

Lagoon

High School Diploma -

Canyon Heights High School

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Cailey Rivera