Cailey Zornes

Unit Secretary

Sam Health Medical Group - Women’s Health

04.2022 - Current

Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
Maintained rapport with physicians, nurse,s and other healthcare personnel.
Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
Maintained patient confidentiality in line with HIPAA regulations.
Supported office staff and operational requirements with administrative tasks.
Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Enhanced office productivity by handling high volume of callers per day.
Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
Maintained current and accurate medical records for patients.
Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
Managed office bookkeeping with insurance billing and patient payments.
Conducted patient intake interviews, recording and documenting relevant information.
Obtained payments from patients and scanned identification and insurance cards.
Processed medical insurance claims and payments.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Received and routed laboratory results to correct clinical staff members.
Assisted with medical coding and billing tasks.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Registered and verified patient records before triage with most up-to-date information.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Prepared and processed patient referrals and transfer requests.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Performed various administrative tasks by filing, copying and faxing documents.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Improved departmental communication with efficient handling of phone calls and messages.
Improved accuracy in patient billing by carefully verifying insurance information and processing claims.
Assisted in reducing errors in medication administration by accurately transcribing physician orders.
Enhanced patient care coordination by meticulously organizing patient records and ensuring timely access for healthcare professionals.
Supported positive patient experience by promptly addressing inquiries and concerns.
Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
Facilitated smooth operation of nursing unit by efficiently managing supplies and equipment.
Optimized patient flow through unit by effectively managing bed assignments and transfers.
Streamlined admission process for patients, reducing wait times and improving overall satisfaction.
Contributed to significant reduction in patient wait times by efficiently handling patient check-ins and documentation.
Contributed to team's ability to meet urgent care needs by preparing examination rooms quickly.
Improved healthcare team collaboration by efficiently coordinating meetings and distributing relevant information.
Streamlined discharge process, ensuring patients received clear instructions and follow-up information.
Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
Fostered positive work environment by assisting new staff with orientation and training on unit protocols.
Scheduled patient appointments to maximize healthcare provider availability.
Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
Increased efficiency in patient care, organizing charts and medical records for easy access.
Reduced wait times for patients by accurately updating charts and promptly notifying physicians of changes in medical conditions or test results.
Enhanced patient satisfaction by providing empathetic support and clear communication during stressful situations.
Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
Processed lab paperwork and requests according to physicians' orders.
Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
Upheld a high standard of patient service by addressing concerns and resolving issues in a timely, empathetic manner.
Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
Transcribed doctors' medication orders, lab test requests, and care plans.

Summary

Overview

Work History

Unit Secretary

Cna

Education

Graduate Certificate - Medical Billing & Coding

Diploma -

Skills

Timeline

Unit Secretary

Cna

Graduate Certificate - Medical Billing & Coding

Diploma -

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