Cailin Dunavan
Rocky Mount,NC
Summary
Results-driven Sales Professional with a total of 5 years of sales experience and expertise in Education Technology, managing and retaining over 700 accounts valued at $1.7 million annually. Expert in customer retention, upselling, and driving revenue growth through detailed, organized, and compassionate client management. Tenacious and hardworking with proven expertise in lead prospecting, account management, and client conversion.
Overview
9
9
years of professional experience
Work History
Local Sales Account Executive
Yelp!
Remote
06.2025 - Current
- Make 80-115 outbound calls, daily, followed by emails about advertising and the advantages of being found on Yelp.
- Speak with business owners daily and provide them with information about how they can connect with new business.
- Maintain a natural, calm, and confident tone when faced with an objection or, frustrated client.
- After successfully pitching and closing a client, I onboard them and stay connected to ensure long-term success.
- Utilize CRM software to track sales activities and client interactions.
- Conduct full sales cycle and pipeline management.
- Meet and succeed KPIs while staying ahead of daily or weekly metrics.
- Overcome customer objections with strong product knowledge, empathy, and assumptive language.
- Working daily in a fast paced, high pressure environment.
SMB Account Manager
Hapara
Chicago, IL
06.2023 - 05.2025
- Proactively managed client relationships well in advance of renewal date to ensure satisfaction and retention.
- Strategically found upsell and cross-sell opportunities for existing accounts.
- Worked closely with schools to protect students' personal and academic information.
- Worked with FERPA, COPPA, and PPRA to ensure sensitive student data is only accessed, shared, and stored in ways that comply.
- Met virtually weekly with over 20 clients to ensure product success and retention.
- Collaborated with my team to develop Hipi Pass, a virtual hall pass feature, for a company-wide competition - successfully pitched and launched Hipi Pass in 2025.
- Recruited directly by Hapara for skills from my previous employer for this position, where I managed a portfolio of over 700 small business account's overseeing contract renewals, price adjustments, upselling opportunities, and seat increases.
- Successfully handled renewals for over 150 accounts monthly during peak season, ensuring timely processing and customer satisfaction.
- Achieved retention for more than $1.7 million in annual revenue through strategic account management and relationship building.
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
- Accomplished multiple tasks in a fast-paced environment.
- Sustained revenue by bringing in new customers and continuously connecting with established accounts.
- Estimated and quoted prices, credit or contract terms, and delivery dates.
- Analyzed customer data to develop strategic plans for improving client retention rates.
Business Development Representative
North State Consulting
Wilson, NC
08.2022 - 06.2023
- Booked discovery or demonstration calls for qualified personas for my Hapara account executives.
- Grew my pipeline by calling prospects based on their designated timezone, when applicable to educate them on our offerings.
- Closed hard by skillfully controlling calls, asking the appropriate questions and sourcing the pain point from the client.
- Skillfully used sequences in Outreach and used GSuite in my day to day tasks.
- Lead my team by distributing accounts, training new hires, helping with the interview process, live listening to calls and always offering a helping hand whenever needed.
- Arranged conference calls and meetings between prospective clients and account executives.
- Offered gentle reminder calls to my clientele and made sure there was detailed communication between the client and my account executives.
Call Center Representative
Truist
Wilson, NC
01.2021 - 08.2022
- Answered in-bound calls concerning a wide variety of needs with understanding, patience and compassion.
- Completed routine transactions for customers such as opening accounts, processing payments, transferring money, explaining transactions and disputing fraudulent transactions.
- Navigated multiple computer applications while conversing with customers.
- Maintained positive, reassuring attitude while being met with disgruntled clientele.
General Manager of Food Service
Westridge Grill
Rocky Mount, NC
01.2017 - 12.2020
- Trained a diverse team and served a continuously changing as well as regular group of clientele.
- Motivated exceptional performance from team members while also enforcing transparency and the importance self care.
- Made money orders, maintained sales spreadsheet, made beer/wine orders, food orders and made weekly schedule.
Education
Associate in Arts (A.A.) -
Nash Community Early College
Nashville, NC06.2017
Skills
- Prospecting Leads
- Pipeline Generation
- Pipeline Management
- Customer Success
- Revenue Retention
- Emotional Intelligence
- Active Listening
- Business Relationship Management
- Time Management
- Multi-Tasking
- Persuasiveness
- Excellent Communication
- Problem-Solving Aptitude
- Negotiation
- Contract management
- Stakeholder Communication & Collaboration
- Client Relationship Building & Management
Hobbies
- Writing
- Reading
- Music - listener, lover, sharer
- Being Kind
Timeline
Local Sales Account Executive
Yelp!
06.2025 - Current
SMB Account Manager
Hapara
06.2023 - 05.2025
Business Development Representative
North State Consulting
08.2022 - 06.2023
Call Center Representative
Truist
01.2021 - 08.2022
General Manager of Food Service
Westridge Grill
01.2017 - 12.2020
Associate in Arts (A.A.) -
Nash Community Early College