Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cailin Eriesian

Myrtle Beach,SC

Summary

Authorized to work in the US for any employer.


Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

6
6
years of professional experience

Work History

Hostess

Bummz Beach Cafe
04.2023 - Current
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Checked in with servers to confirm preparedness before seating customers.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Supported needs of 6 person wait staff who attended to specific needs of countless customers daily for this steady restaurant

Hostess

Riptydz Oceanfront Grille and Rooftop Bar
09.2022 - Current
  • Answered anywhere from 5 to 25 calls per shift
  • Supported needs of 7 to 10 person wait staff who attended to specific needs of countless customers daily for this high volume, two-story restaurant
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Used cash registers and credit card machines to cash out customers.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Food Runner/Expo and Hostess

Tides Restaurant & Pub
07.2020 - 09.2022
  • Answered anywhere from 5 to 15 calls per shift
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Greeted customers and provided outstanding customer service.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Cleared tables immediately after guests left in preparation for next party.
  • Cultivated warm relationships with regular customers.
  • Assisted wait staff with timely food delivery and guest requests.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted customers with carry-out service.
  • Arranged tables and chairs for special occasions and events.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Greeted customers and provided menus upon arrival to dining room.
  • Processed payments for orders and provided customers with change.
  • Supported needs of 6 to 7 person wait staff who attended to specific needs of countless customers daily for this steady, family restaurant

Barista/Cashier

Dario’s Cafe
12.2017 - 11.2020
  • Opening/closing cafe, usually on shift with 1 other person, stocking, counting money, customer service, experience with food
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier/Customer Service

Glitterati Prom Store
11.2019 - 02.2020
  • Typical day at work would include: greeting guests upon arrival, helping guests pick out correct size and color of dress, find their schools registry of dresses, help them pick their dress, register dress into system, check them out, wrap their dress, and send them on their way!
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.
  • Utilized various software applications to process customer orders.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • During prom season, we would have lines of pretty ladies out door for prom dresses!

Education

High school diploma -

Saint Marys High School
Lynn, MA
05.2021

Associate of Applied Science - Business

Horry-Georgetown Technical College
Myrtle Beach, SC
05.2025

Skills

  • Customer Service
  • Host/Hostess
  • Restaurant Experience
  • Kitchen Experience
  • Cleaning Experience
  • Food Handling
  • Cash Handling
  • POS
  • Guest Experience Management
  • To-Go Order Preparation
  • Seating Assignment Preparation
  • High-Volume Dining
  • Guest Satisfaction
  • Reservation Coordination
  • Food Preparation and Safety
  • Organization

Timeline

Hostess

Bummz Beach Cafe
04.2023 - Current

Hostess

Riptydz Oceanfront Grille and Rooftop Bar
09.2022 - Current

Food Runner/Expo and Hostess

Tides Restaurant & Pub
07.2020 - 09.2022

Cashier/Customer Service

Glitterati Prom Store
11.2019 - 02.2020

Barista/Cashier

Dario’s Cafe
12.2017 - 11.2020

High school diploma -

Saint Marys High School

Associate of Applied Science - Business

Horry-Georgetown Technical College

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Cailin Eriesian