CAILIN GOLDEY

• Enhanced Leadership and Employee satisfaction by addressing and resolving support inquiries in a timely manner.
• Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
• Implemented filing systems for important documents and personnel information, based on Federal Record Management requirements set by the National Archives.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Create Defense Travel System (DTS) profiles for employees preparing for their Tour of Duty (TDY) trips off station.
• Prepare Travel Binders containing all pertinent information on the Area of Operations for employees to San Diego and Japan.
• Assist Employees returning from TDY prepare their travel documents and schedule their DTS appointments.
• Work directly with S/99 Leadership to ensure Incentive Awards are submitted with the correct information in order to mitigate wait times for employees to receive their awards.
• Responsible for tracking and paying all employees for their travel days while on TDY orders.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

• General Manager of three different Kampgrounds of America (KOA) corporate owned properties located in NM, CT and OH.
• Developed and implemented strategies to increase sales and profitability
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
• Program Kampsight (K2), a KOA specific software program, with rates, pricing groups, site types, and all retail inventory to generate real time reports to monitor business operations
• Developed and maintained relationships with customers and suppliers through account development
• Formulated policies and procedures to streamline operations
• Analyzed market trends and competitor activities to create competitive advantages
• Scheduled employees for shifts, taking into account customer traffic and employee strengths
• Responsible for recruiting, hiring and training of team members
• De-escalated and removed problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Maintained professional relations and communication with local first responders
• Implemented operational strategies and effectively built customer and employee loyalty
• Proficient in all Microsoft suite programs

Managed more than sixteen capital improvement projects leveraging domain expertise, strong financial and operational skills and keen attention to detail to ensure timely and efficient completion of projects for three properties with a budget of more than $600,000.00.

• Coordinate with Management to stay informed on product information and fleet status
• Develop and oversee fleet maintenance and housekeeping schedules
• Manage daily operations and fleet movements
• Answer all inbound calls regarding billing issues, vehicle issues, reservations and customer concerns
• Maintain high level of professionalism to establish positive rapport with guests
• Enter guest information into K2 and Vibe databases to build and edit reservations
• Train and advise staff and leadership on systems and databases used
• Provide thorough instructions and demonstrations to guests on operating Apollo RV rental units
• Resolve customer complaints
• Ensure compliance of KOA and Apollo RV company standards with housekeeping and maintenance teams
• Experience conducting night host operations, ensuring facilities are secure for guest safety
• De-escalated and removed problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Maintained professional relations and communication with local first responders
• Proficient with all housekeeping responsibilities for KOA and Apollo RVs
• Basic maintenance knowledge and experience with KOA and Apollo RVs
• Inventory management for all aspects of Apollo RVs
• Demonstrated strong ability to multitask and manage multiple projects at once
• Liaison for KOA and Apollo
• Provide highest level of customer service to KOA and Apollo RV guests
• Adhered to safety protocols by enforcing proper equipment usage
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guests
• Proficient in all Microsoft suite programs
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts

• Create pleasant environment and experience for patrons and staff
• Maintain clean and safe establishment to ensure no possible code violations or health hazards
• Oversee proper training for staff to ensure consistency with product and staff duties
• Monitor inventory and place weekly orders from all state approved distributors
• Resolve customer complaints and regulate responsible consumption of alcohol
• De-escalated and removed problematic customers and clients to assist lower-level employees and maintain excellent customer service
• Review beverage costs and sales
• Proficient in all Microsoft suite programs
• Responsible for programming point-of-sale systems
• Customer Service orientation
• Extensive knowledge on all alcoholic and non-alcoholic beverages, bar equipment and point-of-sales software
• Knowledge of State alcohol regulations and health code compliance
• Experience in basic accounting, personnel management, marketing and advertising
• Responsible handling of cash and credit transactions
• Successfully expanded business into Billiard Room
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory

• Provide direct human intelligence support to United States Division-South units by planning and conducting overt military source operations, interrogations, Key Leadership Engagements and friendly force debriefings
• Provide collection focus and oversight for Human Intelligence (HUMINT) collection team members
• Conduct Intelligence analysis and produce Intelligence Information Reports for dissemination throughout United States Forces - Iraq (USF-I) theater of operations
• Assist in Force Protection operations by accompanying line units in counter IED patrols, counter IDF patrols and humanitarian aid missions, showing presence and engaging local populace in order to deny access to areas by insurgent groups
• Attend weekly leadership briefings with supported units to better facilitate intelligence collection and dissemination
• Train on Preliminary Credibility Assessment Screening System (PCASS)
• Contributed to success of two USF-I Intelligence Summits held in Baghdad, Iraq
• Conduct Joint Interrogations with Iraqi partners
• Liaison between lower enlisted company soldiers and Battalion Command Sergeant Major, conducting briefings and raising lower enlisted soldier's concerns to Senior Non-commissioned Officer chain
• Produced multi-source intelligence reports and products for different agency customers
• Briefed upper-level personnel on emerging threats
• Created useful and timely intelligence products to support field operations
• Conducted threat assessment and analysis of foreign adversaries in support of military operations
• Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps
• Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data
• Proven ability to learn quickly and adapt to new situations
• Worked well in team setting, providing support and guidance
• Proficient in all Microsoft suite programs

• Track and maintain a database of damaged freight to ensure customers are properly billed and/or compensated
• Maintain accountability of nightly freight and weekly export freight
• File nightly and weekly shipping and inventory reports
• Dispatch shipping documents to drivers in a timely manner
• Communicate all issues with freight or IT systems to warehouse personnel, drivers and supervisor
• Train and advise staff and leadership on systems and databases used
• Strong ability to multi task and maintain professional composure in stressful situations
• Responsible for implementing solutions to any issue that may impede the movement of customer freight
• Proficient in all Microsoft suite programs

• Deployed to Afghanistan in support of Operation Enduring Freedom on Intelligence Support Services-Afghanistan (ISS-A) contract
• Provide analytical support to Cyber Security Operations Centre (CSOC) with focus on white reporting in Regional Command Capital (RC/Capital)
• Produce atmospheric assessments and atmospheric focused products
• Produce Request For Information (RFI) driven products, providing information beneficial to elements throughout Afghanistan
• Work in conjunction with National Geospatial-Intelligence Agency (NGA) and Defense Intelligence Agency (DIA)
• Provide analytical support to 2nd Intelligence Detachment, Regional Command Southwest (RC/SW) Analysis Center, with focus on Red Reporting
• Contribute to daily intelligence summary (INTSUM)
• Coordinate with subordinate and bilateral sections to produce timely intelligence reports
• Satisfy customers with multi-level, multi-intelligence products
• Conduct exploitation of Electro-optical, Infrared, Synthetic Aperture Radar, Hyperspectral, and Multispectral Imagery, and
• Full Motion Video
• Used Google earth, ARC GIS, Palantir, Webtas, Mirc, SharePoint, M3 and other online database searches
• Integrated with command and control for daily battle rhythm
• Utilize Palantir on daily basis, analyzing patterns and trends, data mining, combat and non-combat related.