Overview
Work History
Education
Skills
References
Timeline
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Cailin O'Sullivan

San Marcos,CA

Overview

7
7
years of professional experience

Work History

Front Office Coordinator

Longevity Physical Therapy
11.2023 - Current
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.

SURGICAL COORDINATOR

Center For Athletic Medicine
09.2022 - Current
  • Registered and scheduled appointments for patients according to availability
  • Conducted patient pre-certification on proper insurance approval for appointments and medical care
  • Responded to patient questions via telephone and written correspondence regarding insurance benefits, provider contracts and claims
  • Operated office equipment, such as voice mail messaging systems and used word processing, spreadsheet and other software applications to prepare reports, invoices, financial statements, letters, case histories, and medical records.

FRONT DESK RECEPTIONIST

Center For Athletic Medicine
09.2022 - Current
  • Handled multi-line phone system and promptly transferred calls
  • Updated company databases and visitor logs with daily data and incident information
  • Established and maintained good communications with personnel and clientele
  • Managed digital and analog filing systems to protect confidential data.

FRONT OF HOUSE STAFF MEMBER

Chick-Fil-A
09.2021 - 06.2022
  • Assembled and expedited food for customers, checking orders for accuracy
  • Generated daily reports on sales, cash register transactions, and customer feedback
  • Upsold items to customers in order to increase revenue
  • Resolved customer complaints and inquiries in a courteous manner.

CAREGIVER, SPECIAL NEEDS

Monica Rodulfo
10.2019 - 08.2021
  • Coordinated medical appointments, errands, and social events
  • Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
  • Protected health information according to HIPAA policies and procedures
  • Transported client to doctor's office and essential errands.

FRONT OFFICE RECEPTIONIST

Kinematics Physical Therapy
12.2017 - 08.2019
  • Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations
  • Heard and resolved complaints from customers and public
  • Helped with the preparation of documents for meetings, conferences and other events as needed
  • Used job-related software to update office expense and costs records.

Education

HIGH SCHOOL DIPLOMA -

Eleanor Roosevelt High School
Eastvale, CA
06.2017

Skills

  • Office Supplies and Inventory
  • Patient Engagement
  • Outpatient Procedures
  • Schedule Coordination
  • CPT Coding
  • Insurance Authorizations

References

  • Brittany Tunon, Physician Assistant Boss, (703) 955-6286, btunon@athleticmed.com
  • Miriam Quinones, Billing Department Manager Manager, (773) 330-8164, mquinones@athleticmed.com
  • Monica Rodulfo, Crew Boss Boss, (951) 256-6515, mrodulfo@gmail.com

Timeline

Front Office Coordinator

Longevity Physical Therapy
11.2023 - Current

SURGICAL COORDINATOR

Center For Athletic Medicine
09.2022 - Current

FRONT DESK RECEPTIONIST

Center For Athletic Medicine
09.2022 - Current

FRONT OF HOUSE STAFF MEMBER

Chick-Fil-A
09.2021 - 06.2022

CAREGIVER, SPECIAL NEEDS

Monica Rodulfo
10.2019 - 08.2021

FRONT OFFICE RECEPTIONIST

Kinematics Physical Therapy
12.2017 - 08.2019

HIGH SCHOOL DIPLOMA -

Eleanor Roosevelt High School

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Cailin O'Sullivan