Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Caillie Hughes

Ipswich,MA

Summary

A self-starter and results-driven Sales Advisor with 4+ years of experience in the SaaS and IT Staffing industries. Specializing in ERP, BI, CRM, HRIS, F&A, and EPM Solutions with leading brands such as Workday, Oracle, and SAP. A fearless cold caller with a passion for developing innovative sales and outreach strategies to drive growth and accelerate sales performance. Expertise in identifying and qualifying key decision-makers and business opportunities, with a proven track record of cultivating and maintaining a strong book of business and building long-lasting client relationships to ensure sustained partnerships and growth. Experienced in mentoring and leading team trainings to enhance connection rates across the organization. Skilled in collaborating with cross-functional teams (sales, recruiting, delivery, legal) to penetrate new markets and drive sales and contract development. Strong in communication, problem-solving, and fostering an innovative yet coachable mindset to achieve organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Client Service Representative II

EdgeRock
Boston, MA
03.2023 - Current
  • Identified and engaged key hiring managers and leaders overseeing ERP, EPM, BI, and IT projects
  • Developed and executed targeted outreach strategies including cold calling, email, SMS, LinkedIn, and other creative methods to connect with prospects
  • Cultivated and maintained long-term relationships with clients, ensuring sustained partnerships and fostering business growth
  • Assessed and qualified leadership roles and project opportunities, ensuring alignment with client needs and objectives
  • Supported clients in addressing bandwidth and knowledge gaps within their ERP solutions and teams, to help drive operational efficiency
  • Provided proactive support to enhance business process optimization, reduce turnover, and assist teams in successful project implementation and migration
  • Conducted reference checks on consultants to ensure quality and suitability for client projects
  • Sales contract negotiations, ensuring mutually beneficial terms and agreements
  • Collaborated with cross-functional teams to identify opportunities and drive business growth
  • Led training sessions for teams on innovative outreach tactics and best practices to optimize client engagement
  • Conducted market research activities to gain insights into current trends affecting consumer behavior.
  • Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.

Singer / Songwriter / Owner

Caillie Hughes Music
Boston, MA
09.2018 - Current
  • Wrote and recorded original music in alignment with brand identity and creative goals.
  • Developed melodies and harmonies using music theory principles.
  • Performed up to 45 times per year at festivals and events such as the Essex BiCentennial Parade, Folk Festival, and for an Essex River Music Cruise teaming up with Grateful Friends (a 501(c)3 Providing support and unexpected joy to adults living with Cancer or going through Cancer treatment. A long with many more performances to date.
  • Developed music for licensing with television, radio, film and commercial customers.
  • Entertained guests while simultaneously arranging and improvising popular music based on audience reactions.
  • Played variety of music with broad stylistic range and improvisatorial flexibility.
  • Maintains PR and Social Interaction with followers
  • Continuously works to build a brand and reevaluate it's in depth strategic plan that corresponds with the best of the Business.
  • Collaborates with other Businesses and Venues offering a multitude of services that comply to help promote their presence through strategic consultation and mapping including; photo shoot advertising, social media influence, analytical research and strategic profiling.

Sales Development Representative

Avnio
Waltham, MA
08.2022 - 12.2022
  • Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
  • Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
  • Collaborated and supported sales team to build sales pipeline.
  • Called on key decision-makers using phone, email and social touches to bring on new business.
  • Executed cold calls, social media and other digital strategies to acquire customers.
  • Leveraged CRM to maintain activity, contact and account information of customers and prospects.
  • Set appointments to present solutions to prospective customers.
  • Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
  • Maintained communication with account executives to facilitate development of sales opportunities.
  • Conducted discovery with prospects to evaluate pain points.

Sales Development Representative

Memoryblue
Waltham, MA
11.2021 - 12.2022
  • Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
  • Maintained communication with account executives to facilitate development of sales opportunities.
  • Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
  • Conducted discovery with prospects to evaluate pain points.
  • Researched potential prospects online to produce qualified prospects
  • Generated new prospects and nurtured existing prospects through outbound phone calls, emails, and linkedIn.
  • Communicated prospect needs and account details to prepare team for scheduled introduction meeting via Lead Write-Ups.
  • Called on key decision-makers using phone, email and social touches to bring on new business.
  • Leveraged CRM to maintain activity, contact and account information of customers and prospects.
  • Generated sales opportunities through researching client needs and industry competition, by mastering features and benefits of company products and by cross-selling and upselling.
  • Maintained a positive hold rate and follow up cadence
  • Collaborated with Clients Account Executives and C-Level Sales to ensure growth, new business ventures, and pipeline opportunities.

Sales Development Representative

Genesys
Waltham, MA
11.2021 - 08.2022
  • Maintained communication with account executives to facilitate development of sales opportunities.
  • Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
  • Conducted discovery with prospects to evaluate pain points.
  • Researched potential prospects online to produce qualified call lists for sales colleagues.
  • Generated new prospects and nurtured existing prospects through outbound linkedin, phone calls and emails.
  • Set up and Hosted meetings with prospects via Zoom, Microsoft Teams, and Google Meets
  • Communicated prospect needs and account details to prepare team for scheduled introduction meeting.
  • Collaborated and supported sales team to build sales pipeline.
  • Called on key decision-makers using phone, email and social touches to bring on new business.
  • Leveraged CRM to maintain activity, contact and account information of customers and prospects.

Concert Usher

Salem State University
Salem, MA
03.2019 - 04.2020
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Responded to guest questions about current facility events and future offerings.
  • Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Kept the Concert Hall pristine and the stage readily equipped for show necessities.

Bartender

Spare Time Tavern
Peabody, MA
01.2019 - 05.2019
  • Upsold customers from shelf to premium brands to help boost sales.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards and codes.
  • Used POS system to input orders, create checks and issue receipts.
  • Kept Bar properly stocked and cleaned at all times.

Server

Miller's Ale House
Watertown, MA
09.2015 - 08.2017
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Developed strong and lasting resident relationships.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Worked with other team members to ensure customer satisfaction.

Education

Bachelor of Arts - Major in Music; Minor in Entrepreneurial Business

Salem State University
Salem, MA
05.2021

Skills

Professional

  • B2B and B2C Sales
  • IT Staffing
  • Industry Research & Trend Awareness
  • Lead Qualification
  • Negotiation
  • Cold Calling
  • Account Management
  • Reference Checks & Screenings
  • Coaching & Mentoring
  • Demonstrates strong written and oral communication skills
  • Industry Expertise: in areas of ERP, SAP, Oracle, Workday, PeopleSoft, Microsoft, EPM Solutions, Cloud, BI, AI, CRM's, Staffing, Proposal Management, SaaS
  • Innovative & Coachable Mindset
  • Problem-Solving
  • Prospecting & Lead Generation
  • Client Relationship Management
  • Sales & Business Strategy Development
  • Escalation management
  • Cross-Department Collaboration
  • Cross-Selling

Technical

  • Proficient in Microsoft Office Suite - Excel, Powerpoint, and Word
  • Proficient in Zoom, Microsoft Teams, Google Meet's and Slack
  • Salesforce - Leads, Analytics, KPI Tracking, Data Loader, Reports, Dashboards
  • ZoomInfo
  • LinkedIn Sales Navigator
  • Frontspin
  • ExecVision

Certification

  • Bloomberg Market Concepts Certification - (2020)
  • MemoryBlue Academy Certification - (2022)

Timeline

Client Service Representative II

EdgeRock
03.2023 - Current

Sales Development Representative

Avnio
08.2022 - 12.2022

Sales Development Representative

Memoryblue
11.2021 - 12.2022

Sales Development Representative

Genesys
11.2021 - 08.2022

Concert Usher

Salem State University
03.2019 - 04.2020

Bartender

Spare Time Tavern
01.2019 - 05.2019

Singer / Songwriter / Owner

Caillie Hughes Music
09.2018 - Current

Server

Miller's Ale House
09.2015 - 08.2017

Bachelor of Arts - Major in Music; Minor in Entrepreneurial Business

Salem State University

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Caillie Hughes