CAILLOU LEE
Appleton,USA
Summary
Dynamic and results-driven professional with a strong background in tactical operations from the United States Marine Corps Reserve. Proven expertise in safety protocol implementation and effective communication, ensuring operational readiness and team collaboration. Committed to excellence and continuous improvement, leveraging problem-solving skills to enhance performance in high-pressure environments.
Overview
8
8
years of professional experience
Work History
0311 Infantry Rifleman
United States Marine Corps Reserve
Milwaukee, Wisconsin
12.2025 - Current
- Executed tactical operations and training exercises with infantry units.
- Collaborated on mission planning and strategy development with team members.
- Operated and maintained firearms and equipment to ensure readiness.
- Led drills to enhance combat skills for individuals and units.
- Implemented safety protocols during training exercises to guarantee compliance.
- Conducted foot patrols to identify enemy activity and suspicious persons.
- Participated in physical fitness programs to sustain operational readiness.
- Maintained security of local areas and performed route clearance for visiting officials.
Customer Service and Ramp Agent
American Airlines
Green Bay, USA
05.2023 - Current
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently
- Processed necessary paperwork related to cargo shipments including customs documents
- Maintained accurate records of all GSE used throughout shift
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel
- Assisted passengers in finding their lost luggage at baggage claim areas
- Checked flight manifests to ensure accuracy of luggage loaded onto planes
- Prepared detailed reports summarizing activities performed during shift
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane
- Monitored weather conditions regularly in order to adjust operations accordingly when needed
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information
- Followed safety procedures such as using reflective gear while working on the ramp
- Verified correct labeling of containers containing hazardous materials for transport on planes
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft
- Connected electrical power units and service hoses to aircraft
- Positioned and pushed aircraft from remote airport locations to specified areas for operation
- Operated conveyor belts, push-back tractors and aircraft tugs daily
- Collected, sorted and checked baggage tags against flight lists
- Assisted in de-icing aircraft and removing snow or debris from operational areas
- I am a passionate hands-on learner and love to gain new experiences that will encourage me to strive for excellence in my work environment and personal skill set.
- What drives me forward are past mistakes that I can improve myself by simply being better and learning from it.
Stocker
Sam's Club
Appleton, USA
05.2023 - 06.2023
- Managed baggage sorting and routing to correct flights and baggage claim areas
- Conducted weight and balance calculations to ensure aircraft safety
- Participated in regular safety drills and training sessions
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts
- Adhered to strict timelines for the turnaround of flights
- Implemented company policies regarding baggage handling and customer service
- Worked in various weather conditions to ensure continuous airport operations
- Maintained clear communication with team members and supervisors using radios and hand signals
- Maintained on-time connections by guiding aircraft to and from gate positions
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo
- Participated in team meetings to discuss performance, safety, and operational improvements
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries
- Participated in physical inventories of stock on hand periodically
- Recorded quantity, type and value of materials or items received
- Maintained accurate inventory records through manual systems and or computerized databases
- Sorted returned merchandise for restocking or disposal
- Stocked shelves with newly arrived products
- Provided customer service by answering questions about product location, price and availability
- Assisted with store displays and window dressing as needed
- Ensured that all products were labeled properly before stocking the shelves
- Removed outdated products from shelves in accordance with company policy
- Received and processed incoming shipments of merchandise
- Inspected stock for damage or defects and reported issues to management
- Followed safety procedures when handling hazardous material or dangerous goods
- Packed boxes for shipment using appropriate packing materials
- Verified pricing accuracy on shelves against invoices from vendors
- Maintained a neat, clean and orderly warehouse environment at all times
- Monitored expiration dates of perishable items to ensure freshness
Freight Team Member
Fleet Farm
Appleton, USA
06.2019 - 05.2023
- Arranged merchandise in an attractive manner to promote sales
- Completed documentation related to receiving, stocking, returns and other activities accurately
- Organized storage areas for efficient use of space
- Recorded merchandise moves for correct product counts and checked quantities against stocking reports
- Replenished items to maintain stock availability
- Updated product labels to reflect accurate pricing
- Faced products on shelves and displays to meet company policies
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Palletized merchandise for easy movement to sales floor locations
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise
- Stocked shelves with new merchandise and checked for outdated or damaged items
- Lifted materials of varied weights on regular basis
- Organized storage areas by stacking boxes in an efficient manner
- Communicated effectively with customers regarding order status updates
- Reported any discrepancies between actual items received and expected items to supervisors
- Resolved any issues related to damaged goods during transit or incorrect deliveries
- Participated in periodic physical inventories of products stored in the warehouse
- Utilized hand-trucks, forklifts, pallet jacks, and other equipment for loading and unloading freight
- Monitored inventory levels to ensure that adequate stock was available for customer orders
- Collaborated with other departments to ensure efficient workflow processes
- Maintained cleanliness of work area and ensured proper disposal of waste materials
- Maintained records of all delivered items, including quantity and destination
- Assisted with the assembly of furniture and appliances when needed
- Performed light administrative tasks such as filing paperwork or entering data into computer systems
- Assisted other departments with special projects as needed
- Worked closely with team members to complete tasks efficiently and effectively
- Ensured the accuracy of orders prior to their shipment
- Reviewed labeling and stocking of on-shelf inventory to verify correct pricing and content information displayed to customers
- Assisted with unloading incoming deliveries and loading outgoing shipments manually and with use of dollies and carts
- Verified shipping labels as orders came in
- Assisted in training new warehouse employees
- Managed time effectively to maximize productivity during shifts
- Sorted and placed materials or items on racks, shelves, or in bins according to organizational standards
Bagger/Cashier Assistant
Pick 'n Save
Appleton, USA
12.2017 - 05.2019
- Maintained cleanliness and safety standards in the work area
- Performed manual lifting and moving of heavy objects on a regular basis
- Greeted customers entering the store with a friendly attitude
- Performed routine maintenance tasks such as sweeping floors, mopping up spills
- Organized checkout area to ensure a safe and efficient work environment
- Bagged groceries for customers quickly and accurately
- Maintained cleanliness of checkout area including floors, counters, and shelves
- Provided excellent customer service by answering questions about products and services
- Stacked items in bags to maximize space and prevent breakage
- Assisted with stocking shelves when necessary
- Organized shopping carts in designated areas for easy retrieval by customers
- Replenished stock on shelves, racks, and displays to maintain adequate inventory levels
- Assisted customers in locating desired items throughout the store
- Performed bagging operations for purchases according to company standards
- Swept floors and removed trash from store premises on a regular basis
- Cleaned parking lots and sidewalks by picking up litter, removing snow, and treating ice to keep areas safe for customers
- Collected shopping carts and baskets from inside and outside store
Education
Some College (No Degree) - Wildlife Biology
University of Wisconsin - Stevens Point
WISkills
- Problem-Solving
- Security processes
- Aircraft Sanitation
- FAA Regulations
- Baggage oversight
- Crew assistance
- Load Planning Communication
- Flexible Schedule
- Heavy Lifting
- Safety Procedures
- Inclement Weather Tolerance
- TSA Collaboration
- Hazardous Materials
- Baggage Service Collaboration
- Arrival/departure procedures
- Ground Support Services
- Team Leadership
- Safety Procedures Compliance
- Corporate policies
- Customer Service
- Hazardous Materials Handling
- Vehicle operation
- Loading and unloading
- Freight Handling
- Security awareness
- Quality Control
- Inquiry response
- Shipping and receiving
- Pallet jack safety
- Package labeling
- Handheld Scanners
- Inventory Tracking
- Material Handling
- Damage Prevention
- Effective Communication
- Organizational Skills
- Attention to Detail
- Cargo Sorting
- Excellent Communication
- Warehouse Operations
- Inventory organization
- Reliability
- Team Collaboration
- Professionalism
- Willing to Learn
- Two-Way Radio Operation
- Time Management
- Complex Problem-Solving
- Schedule development
- Barcode scanning
- Pallet Jack Operation
- Stock Rotation
- Warehouse Safety
- Hands on learner
- Tactical operations
- Mission planning
- Safety protocol implementation
- Firearms maintenance
- Physical fitness
- Urban warfare
- Leadership skills
- Time management
- Attention to detail
- Terrain analysis
- Field communications
- Breaching techniques
- Hand-to-hand combat
- Patrolling techniques
- Amphibious operations
- Fire team coordination
- Combat lifesaving
- Squad tactics
- Small unit leadership
- Marksmanship expertise
Accomplishments
• Completion of Wildland Firefighting certifications of safety and recognizing hazards and how to deal in certain situations to operate. (University of Wisconsin Stevens Point 2023)
• Certified Customer Service Agent of American airlines through a two-week course of operating through a computer program at a training center in Headquarters located in Dallas Texas - May 2023
• Certified Ramp Agent to operation ground service equipment and be awareness of the hazards while operating in the many conditions outside on the ramp during flights - May 2023
• Certified Customer Service Agent of American airlines through a two-week course of operating through a computer program at a training center in Headquarters located in Dallas Texas - May 2023
• Certified Ramp Agent to operation ground service equipment and be awareness of the hazards while operating in the many conditions outside on the ramp during flights - May 2023
Timeline
0311 Infantry Rifleman
United States Marine Corps Reserve
12.2025 - Current
Customer Service and Ramp Agent
American Airlines
05.2023 - Current
Stocker
Sam's Club
05.2023 - 06.2023
Freight Team Member
Fleet Farm
06.2019 - 05.2023
Bagger/Cashier Assistant
Pick 'n Save
12.2017 - 05.2019
Some College (No Degree) - Wildlife Biology
University of Wisconsin - Stevens Point