Cailub Pounds
Danville,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Personable and dedicated Customer Service Representative with extensive experience in many different industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Assistant Manager
NAPA Auto Parts - Genuine Parts
Danville , IL
12.2022 - Current
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Served as a liaison between staff members and senior management personnel.
- Created reports on sales trends, inventory levels, and financial data.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated regularly with customers to gain insights into their needs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality and conformance.
- Ensured compliance with safety regulations and company policies.
Head of Security
Southern Nights Orlando
Orlando, FL
05.2021 - 11.2022
- Developed and implemented comprehensive security plans to protect the organization's data and assets.
- Conducted security assessments and audits of existing systems, policies, and procedures.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Identified suspicious activity to determine appropriate response.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Served as a liaison between the organization and outside agencies such as law enforcement or government authorities regarding any issues pertaining to information security.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Collaborated with other departments to develop appropriate risk management strategies.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Managed third-party vendors providing IT services related to security operations or projects.
- Maintained effective working relationships with local and state government agencies and collaborated closely on investigations.
- Maintained a secure environment by ensuring physical access controls are in place at all times.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Conducted needs assessments and worked closely with leaders to correct problems and implement improvements.
- Recruited and managed competent personnel to handle security needs and maintain adequate coverage.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Evaluated current security operations and personnel to detect areas in need of improvement.
- Patrolled crowds during events to preserve order and promote security.
- Developed strategies to prevent crimes with educational and community-based initiatives.
- Kept staff aware of security and safety concerns with regular meetings and drills.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Searched bags manually to identify prohibited items and contraband.
- Monitored security cameras to identify and respond to suspicious activity.
- Monitored staff activities to ensure compliance with organizational security protocols.
- Provided friendly and professional assistance to employees, visitors and customers.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Evaluated internal processes regularly for areas of improvement related to security measures.
- Maintained high levels of alertness throughout shifts.
- Delivered products to customer locations on time.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
Infantryman
United States Army
Fort Carson, CO
08.2007 - 08.2013
- Captured enemy troops, weaponry and equipment with small-group and large ground maneuvers.
- Coordinated fire support activities with other units on the battlefield.
- Destroyed enemy positions to eliminate threats from troops, artillery and long-range missile systems.
- Cleaned and maintained weaponry following official procedures for optimum reliability.
- Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
- Maintained rifles, machine guns, mortars and hand grenades, verifying weapon locations and supporting magazine operations.
- Engaged enemy forces during offensive operations.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Constructed fortifications such as foxholes, trenches, bunkers and fighting positions.
- Delivered mission-critical support to forward troop positions needing food, equipment and ammunition.
- Operated and mounted night vision devices to zero in and engage targets.
- Employed ground weapons such as howitzers and vehicle-mounted guns to support combat operations.
- Obtained key intelligence to protect troops and aide in combat decision-making.
- Supervised junior enlisted personnel in their duties and responsibilities.
- Assessed terrain features to determine optimal routes for movement of personnel and equipment.
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Utilized night vision devices to monitor activity at night.
- Placed explosives of different sizes and intended uses in support of mission objectives.
- Monitored communications systems for orders, instructions and alerts.
- Contributed to swift engagement and destruction of enemy ground forces during OIF/OEF deployment.
- Conducted ground reconnaissance and reported to leadership for strategic planning.
- Operated various types of military vehicles including tanks, Humvees and armored personnel carriers.
- Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures and supporting team health and performance.
- Participated in tactical planning sessions to determine mission objectives.
- Developed defensive positions to protect against enemy attacks.
- Maintained accountability of assigned personnel, weapons, equipment and supplies.
- Followed safe and successful methods for minesweeping and mine removal in diverse locations.
- Rendered first aid treatment to injured personnel on the battlefield.
- Defended country against threats by capturing, destroying and repelling enemy forces during combat.
- Kept vehicles and critical equipment in peak operating condition with consistent upkeep.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Maintained peak physical condition to stay ready for challenging missions.
- Directed air strikes against enemy targets as directed by higher command.
- Provided security for convoys, installations and personnel in hostile areas.
- Engaged targets during different types of combat situations following precise orders from commanders.
- Moved quickly on foot carrying as much as 120 pounds to reinforce formations and carry out attacks.
- Performed reconnaissance and surveillance operations in support of combat operations.
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
- Patrolled restricted areas and authorized access for permitted personnel.
- Inspected ammunition supplies to verify serviceability prior to use in field exercises or combat situations.
- Assisted with the maintenance of weapons, equipment and vehicles.
- Accounted for multi-million dollar inventories of equipment and supplies with no losses.
- Inspected and repaired systems to maximize performance.
- Collected intelligence information from local sources.
- Ensured compliance with safety regulations and standard operating procedures.
- Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Delivered products to customer locations on time.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Harley Davidson Certificate of Completion - Motocycle Maintenance And Repair
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Orlando, FL05-2022
High School Diploma -
Danville High School
Danville, CA05-2003
Some College (No Degree) - Pre Med
Danville Area Community College
Danville, ILSkills
- Customer Relations
- Customer Rapport
- Staff Management
- Strategic Planning
- Retail Operations
References
References available upon request.
Timeline
Assistant Manager
NAPA Auto Parts - Genuine Parts
12.2022 - Current
Head of Security
Southern Nights Orlando
05.2021 - 11.2022
Infantryman
United States Army
08.2007 - 08.2013
Harley Davidson Certificate of Completion - Motocycle Maintenance And Repair
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
High School Diploma -
Danville High School
Some College (No Degree) - Pre Med
Danville Area Community College
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