Hi, I’m
Caily Mullett
Columbus,OH
Summary
Accomplished Clinical Manager with a proven track record at MedVet Medical & Cancer Centers for Pets, enhancing patient care standards and operational procedures. Expert in clinical leadership and effective communication, demonstrated through successful accreditation reviews and fostering a culture of safety. Skilled in strategic planning and staff development, significantly improving clinic operations and staff performance.
Overview
11
years of professional experience
Work History
MedVet Medical & Cancer Centers for Pets
Clinical Manager
08.2017 - Current
Job overview
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
Homewatch CareGiversInc
STNA
07.2014 - 08.2017
Job overview
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Teleperformance USA
Customer Service Representative
06.2013 - 07.2014
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Central Crossing High SchoolGrove City, OH
Skills
- Clinical Leadership
- Training and mentoring
- Staff Supervision
- Customer Service
- Staff Scheduling
- Staff Development
- Effective Communication
- Emergency situational awareness
- Onboarding and coaching
- Employee issue resolution
- Quality Improvement
- Clinical Documentation
- Appointment Scheduling
- HIPAA Compliance
- Continuous Improvement
- Inventory Management
- Payroll Administration
- Strategic Planning
Timeline
Clinical Manager
MedVet Medical & Cancer Centers for Pets
08.2017 - Current
STNA
Homewatch CareGiversInc
07.2014 - 08.2017
Customer Service Representative
Teleperformance USA
06.2013 - 07.2014
Central Crossing High School
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