Cailyn Latchaw
Grand Junction,CO
Summary
Dynamic Sales Associate with proven expertise in upselling and exceptional customer service, honed at companies like Journeys. Skilled in retail loss prevention and adept at engaging customers, I excel in driving sales through strategic promotional support and effective communication. Demonstrated ability to enhance team success and maintain high inventory levels, contributing to significant sales growth.
Overview
3
3
years of professional experience
Work History
Sales Associate
Silver summit
Grand Junction , CO
07.2020 - 01.2022
- Prepared merchandise for purchase or rental.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Computed purchases and received and processed cash or credit payment.
- Described merchandise and explained use, operation and care.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
Sales Associate
Journeys
Grand Junction , CO
07.2019 - 01.2021
- Prepared merchandise for purchase or rental.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Computed purchases and received and processed cash or credit payment.
- Developed promotional strategies to increase sales volume.
- Described merchandise and explained use, operation and care.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Collected payments and provided accurate change.
- Bagged or packaged purchases and wrapped gifts.
- Received and displayed product shipments on store retail shelves upon delivery.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided accurate information about products, prices and services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Conducted inventories on a regular basis to track stock levels.
Education
Undergraduate Certificate - Medical Billing And Coding
DeVry University
Online 04-2024
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Sales trends
- Cash handling
- Time management
- Problem-solving
- Customer engagement
- Cash register operation
- Outgoing personality
- Excellent communication skills
- Multi-tasking strength
- Exceptional customer service
- Money handling
- Sales strategies
References
References available upon request.
Timeline
Sales Associate
Silver summit
07.2020 - 01.2022
Sales Associate
Journeys
07.2019 - 01.2021
Undergraduate Certificate - Medical Billing And Coding
DeVry University
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