Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
Server

Cailyn Smith

Ocala,FL

Summary

Dynamic and dedicated server with exceptional customer service skills honed at Pho Saigon Restaurant. Proven ability to enhance guest satisfaction through personalized service and effective multitasking. Strong work ethic and cash handling expertise contribute to a reliable and engaging dining experience, fostering repeat business and positive guest interactions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

9
9
years of professional experience

Work History

Server

Pho Saigon Restaurant
09.2023 - 04.2025
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Packer

Chewys Warehouse
08.2021 - 09.2023
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Package Handler

FedEx
03.2021 - 07.2021
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Server

Bob Evans Restaurant
03.2018 - 01.2021
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

Server

Huddle House
06.2017 - 03.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Cashier

Burger King
06.2016 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Rotc

Vanguard High School
Ocala, FL
05-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Guest relations management
  • Item promotion
  • Positive and professional
  • Positive guest interactions
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible

Interests

  • Outdoor Recreation
  • I like working with my hands and fixing things
  • Baking
  • Music

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Pho Saigon Restaurant
09.2023 - 04.2025

Packer

Chewys Warehouse
08.2021 - 09.2023

Package Handler

FedEx
03.2021 - 07.2021

Server

Bob Evans Restaurant
03.2018 - 01.2021

Server

Huddle House
06.2017 - 03.2018

Cashier

Burger King
06.2016 - 05.2017

Rotc

Vanguard High School

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Cailyn Smith