Cailyn McCauley
Brewerton,NY
Summary
Experienced assistant manager with a proven track record of success in leadership positions. Skilled in establishing clear guidelines and enforcing consistent policies to ensure staff satisfaction and goal achievement. Strong abilities in relationship-building, multitasking, and decision-making.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Starbucks
Syracuse, US
06.2024 - Current
- Provided exceptional customer service by taking and preparing customized drink orders according to Starbucks standards
- Consistently maintained a clean and organized work environment, ensuring compliance with health and safety regulations
- Efficiently operated espresso machines, blenders, and other equipment to prepare high-quality beverages in a fast-paced setting
- Demonstrated strong knowledge of Starbucks menu items, ingredients, and preparation methods to assist customers with their selections
- Collaborated with team members to ensure smooth workflow during peak hours, contributing to overall customer satisfaction
- Managed cash transactions accurately and efficiently while upholding cash handling procedures
- Adhered to company policies and procedures regarding food handling, sanitation, and quality control at all times
- Maintained inventory levels by restocking supplies as needed and communicating inventory needs to management
Sales Associate
Walmart
Cicero, NY
04.2022 - 09.2022
- Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout operations.
- Managed inventory levels through regular stock checks, maintaining optimal product availability.
- Collaborated with team members to achieve sales targets, contributing to store success and profitability.
Training Manager/ General Manager
Tropical Smoothie Cafe
Cicero, US
05.2023 - 05.2024
- Worked well in a fast-paced, high pressure environment
- Greeted and served customers
- Answered customer questions
- Maintained a positive relationship with coworkers
- Took cash and credit card payments
- Restocked supplies
- Provided customer service with a smile
- Made all customer's enjoy their service (of all ages)
- Training new crew members and took on manager role
- Count drawers and safe
Shift Leader
The Wolak Group
New York State, US
09.2022 - 04.2023
- Worked well in a fast-paced, high pressure environment
- Greeted and served customers
- Answered customer questions
- Maintained a positive relationship with coworkers
- Took cash and credit card payments
- Restocked supplies
- Provided customer service with a smile
- Made all customer's enjoy their service (of all ages)
Education
High school diploma -
Herkimer boces VP-Tech
Dolgeville, NYSkills
Professional Skills and Competencies
Sales and Customer Engagement – Proven ability to drive revenue through consultative selling and exceptional customer interaction strategies
Team Leadership and Development – Skilled in building, training, and leading high-performing teams to exceed operational goals
Cash Handling and Financial Oversight – Experienced in daily cash management, reconciliation, and ensuring financial accuracy
Regulatory Compliance – Knowledgeable in adhering to industry regulations and ensuring operational practices meet compliance standards
Effective Communication – Strong written and verbal communication skills used to collaborate with team members and enhance customer satisfaction
Organizational and Time Management – Highly organized with a strong ability to manage multiple tasks, meet deadlines, and optimize workflow
Customer Service Excellence – Committed to delivering high-quality service and building lasting customer relationships
Point of Sale (POS) System Expertise – Proficient in managing and troubleshooting POS systems to support seamless transactions
Retail and Store Management – Extensive experience overseeing daily retail operations, inventory control, and team supervision
Guest Services and Hospitality – Adept at handling guest interactions with professionalism and ensuring a positive experience
Microsoft 365 Proficiency – Skilled in using Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
Food Production Knowledge – Understanding of food preparation standards, safety protocols, and production efficiency
Data Analysis and Problem Solving – Capable of interpreting data to inform decisions and improve operational performance
Visual Merchandising – Experienced in product presentation and layout strategies to maximize sales and customer appeal
Technical Proficiency – Competent in a range of computer systems and software, ensuring efficient technology use in the workplace
Certification
Driver's License
Personal Information
Timeline
Assistant Manager
Starbucks
06.2024 - Current
Training Manager/ General Manager
Tropical Smoothie Cafe
05.2023 - 05.2024
Shift Leader
The Wolak Group
09.2022 - 04.2023
Sales Associate
Walmart
04.2022 - 09.2022
High school diploma -
Herkimer boces VP-Tech