Cailyn Stanley
Locust Grove,VA
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
2
2
years of professional experience
Work History
Server
Lake Of The Woods Clubhouse
Locust Grove, VA
11.2023 - 07.2024
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Restaurant Hostess
Lake Of The Woods Clubhouse
Locust Grove, VA
03.2023 - 11.2023
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Crew Member
McDonald's
Locust Grove, VA
06.2022 - 10.2022
- Took orders from patrons and input selections into store computer system.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
BBA - Computer Information Systems
Virginia Commonwealth University
Richmond, VA05-2027
High School Diploma -
Orange County High School
Orange VA05-2024
Skills
- Positive and professional
- Customer service
- Tableside etiquette
- Food sales and promotion
- Task prioritization
- POS operation
- Strong work ethic
- Suggestive selling
- Liquor, wine, and food service
- Cash handling
- Professional appearance
Timeline
Server
Lake Of The Woods Clubhouse
11.2023 - 07.2024
Restaurant Hostess
Lake Of The Woods Clubhouse
03.2023 - 11.2023
Crew Member
McDonald's
06.2022 - 10.2022
BBA - Computer Information Systems
Virginia Commonwealth University
High School Diploma -
Orange County High School
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