Shaundrea Frye

Oversee and maintain system to keep truck driver insurance current

communicate with numerous railroads and trace railcars

Handle IGMS scale system

Probe trucks and grade grain

Dispatch barges from numerous barge companies

Maintain barge log and record information as needed

Record daily reports in the DPR logs

• Process payments and applied to customer balances
• Counsel debtors on payment options and arranged installment agreements
• Maintain high volume of calls and met demands of busy and productive group
• Discuss options with delinquent clients in terms of proposed solutions or foreclosure
• Set up drafts and processed immediate payments after conducting thorough research and analysis of account
• Corroborate on-time payments and meeting of loan terms by assessing customer accounts
• Handle 150 calls daily and reduced collections by twenty five percent.

• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
• Prepared file for final clear-to-close by branch management
• Communicated with originator and applicant concerning progress of loan file
• Reviewed financial statements and contacted institutions and customers to clarify details
• Handled any conditions sent from underwriting departments
• Set up and completed loan submission packages
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
• Produced and submitted completed loan packages to title and escrow professionals
• Handled any conditions sent from underwriting departments
• Analyzed borrower credit reports and income statements to verify accuracy
• Maintained accurate records of loan processing activities and documents in CRM system
• Processed mortgage loan applications accurately and successfully for over 5 years
• Liaised with credit bureaus, employers, and other sources to check applicants' credit and personal references.

• Reviewed financial statements and contacted institutions and customers to clarify details
• Maintained compliance with privacy and security requirements, as well as federal statutes covering conventional, FHA, and VA loans
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
• Produced and submitted completed loan packages to title and escrow professionals
• Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
• Prepared file for final clear-to-close by branch management
• Analyzed borrower credit reports and income statements to verify accuracy
• Upheld complete confidentiality of all submitted information according to release guidelines.

• Recorded information about customers' financial status and collections status efforts
• Processed payments over phone and set up recurring drafts
• Negotiated credit extensions to assist customers in paying overdue accounts
• Reviewed accounts to determine payment plan compliance
• Notified customers of delinquent accounts with attempt to collect outstanding amounts
• Received payment and ensured proper posting to appropriate customers' accounts
• Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi- family, and home equity loans
• Located debtors by utilizing skip tracking and other strategies
• Contacted customers to discuss past-due accounts and negotiated payment plans
• Listened to customers and negotiated solutions that met creditor and debtor needs
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
• Handled two hundred calls daily and reduced collections percentage by 40 percent
• Processed payments and applied to customer balances.