Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cailyn Willis

Colorado Springs,CO

Summary

People-oriented customer service expert possessing multiple skill levels in different professional roles. Established ability to build trust and relationships with customers proffering creative and effective solutions for their requests and needs. Highly efficient with time management. Flexible with learning, partnered with a tenacity to follow through every delegation or requirement, and will go off the beaten path to explore more in all fields of work. Strong ability to learn and apply knowledge quickly. Driven and success focused, while retaining thoughtfulness, a concrete moral compass, with a capacity to remain as thorough, efficient, and detail oriented as possible.

Overview

6
6
years of professional experience
1
1
Certification

Work History

General Manager

Crumbl
Colorado Springs, CO
03.2023 - Current
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Followed food safety guidelines while preparing all food items.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Kept records of daily production numbers for each type of item produced.
  • Rotated stock as needed to keep freshness intact.
  • Inspected finished products before packaging them up for sale.
  • Attended training sessions related to food safety procedures and techniques.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Prepared reports for leadership outlining key performance metrics related to operational success.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.

Life Insurance Agent

American Income Life
11.2022 - Current
  • Maintained high standards of customer service by building relationships with clients.
  • Provided coverage option information to assist clients in protecting assets.
  • Met with customers to provide information about available products and policies.
  • Identified and solicited sales prospects in agency databases.

Delivery Driver

Instacart
04.2022 - 12.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Fostered positive working relationships with regular customers.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.

Landscaper

Self-employeed
11.2020 - 12.2022
  • Maintained grounds by trimming, weeding and general clean-up.
  • Performed planting, watering, mulching and edging of lawns.
  • Handled hedge, bush and shrub trimming.
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Installed and maintained landscapes at homes and offices.
  • Developed lasting customer relationships and grew network over time.
  • Handled internal home renovations such as new painting, new flooring, caulking, and other repairs

Janitorial Cleaner

Colorado Building Management
07.2020 - 09.2020
  • Cleaned, stocked and sanitized restrooms and inspected government buildings to deliver guests immaculate, safe environments that reflected well on employer.
  • Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
  • Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction.
  • Worked alongside other cleaners to complete jobs in corporate office buildings.
  • Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
  • Completed routine floor stripping, sealing and finishing.
  • Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers.

Media & Marketing Coordinator

Ina Sajovich (W.K Real Estate)
12.2019 - 03.2020
  • Created social media content with consistent content and tone.
  • Increased customer engagement through social media.
  • Wrote social media content to increase engagement with customers.
  • Interacted with fans and clients in effort to take advantage of positive posts and feedback to boost brand identification.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Strategically planned, implemented and monitored client's social media content and campaigns using complex editorial calendar.
  • Utilized social media marketing tools such as Canva.

Bookkeeper

Brown Dog Coffee Company
12.2017 - 09.2018
  • Maintained and processed invoices, deposits and money logs.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.

Education

No Degree - Accounting

Colorado Mountain College
Buena Vista, CO

No Degree - Journalism

Colorado Mountain College
Buena Vista, CO

No Degree - Life Insurance

Pearson VUE
Colorado Springs, CO

High School Diploma -

Darren Patterson Christian Academy
Buena Vista, CO

Skills

  • Time Management
  • Customer Relationships
  • Dependability and Honesty
  • Data Protection
  • Customer Retention
  • Active Listening
  • Attention to Detail
  • Licensing Requirements
  • Excellent Sense of Direction
  • Strong Working Relationships
  • Insurance Requirements
  • Schedule Management
  • Customer Relationship Management
  • Staff Supervision
  • Supply Chain Management
  • Loss Prevention
  • Quality Management
  • Leadership
  • Vendor relationships
  • Training and coaching
  • Community Outreach
  • Verbal and written communication
  • Employee Scheduling
  • Administrative Skills
  • Performance Improvement
  • Staff Development
  • Purchasing
  • Budgeting and cost control
  • Customer experiences
  • Staff Motivation
  • Performance Evaluations
  • Change Implementation
  • Data review
  • Problem Resolution

Certification

  • Licensed Life Insurance Agent in Colorado - December 2022
  • Certified Outdoor Leader, Darren Patterson Christian Academy - 2016-2017
  • Social Media Coordination Training - 2019-2020

References

References available upon request.

Timeline

General Manager

Crumbl
03.2023 - Current

Life Insurance Agent

American Income Life
11.2022 - Current

Delivery Driver

Instacart
04.2022 - 12.2022

Landscaper

Self-employeed
11.2020 - 12.2022

Janitorial Cleaner

Colorado Building Management
07.2020 - 09.2020

Media & Marketing Coordinator

Ina Sajovich (W.K Real Estate)
12.2019 - 03.2020

Bookkeeper

Brown Dog Coffee Company
12.2017 - 09.2018

No Degree - Accounting

Colorado Mountain College

No Degree - Journalism

Colorado Mountain College

No Degree - Life Insurance

Pearson VUE

High School Diploma -

Darren Patterson Christian Academy

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Cailyn Willis