Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Certification
Timeline
Generic
Cailynn Hopkins

Cailynn Hopkins

Charlotte,NC

Summary

Proven leader with a track record of enhancing operations and productivity through effective team leadership and communication skills. Skilled in multitasking and problem-solving, achieving significant improvements in workplace efficiency and staff collaboration. Demonstrates strong reliability and cultural awareness, adept at mediating staff conflicts and boosting team performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Seasonal Shift Manager

Dunkin' Donuts Franchising
Hendersonville, NC
08.2021 - Current
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Maintained cleanliness and organization of work area.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Resolved conflicts between staff members in a professional manner.
  • Followed all protocols when handling money or operating equipment.

Crew Member

Krispy Kreme
Hendersonville , NC
05.2021 - 08.2021
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Operated POS system to efficiently process orders, complete sales transactions, and handle cash accurately.
  • Engaged with customers, explain menu items, and answer questions asked.
  • Prepared customized coffee orders to meet specific customer preferences.

Education

Bachelor - Business Administration And Management

Johnson C.Smith University
Charlotte, NC
05-2026

High school diploma -

North Hendersonville High
Hendersonville, NC
06.2022

Skills

  • Communication Skills
  • Leaderships Skills
  • Problem Solving Skills
  • Reliability
  • Team leadership
  • Cultural awareness
  • Multitasking
  • Mediation skills

Extracurricular Activities

  • International institution of sound, Charlotte, NC, 08/01/22, Present, IIOS is the marching band at Johnson C. Smith. I currently reside as the woodwind section leader.
  • Tau Beta Sigma, Charlotte, NC, 04/01/23, Present, Tau Beta Sigma National Honorary Band Sorority. I am currently serving as the 2024-2025 President for the Eta Omicron Chapter at Johnson C. Smith University
  • Saxophone tutor, Charlotte, NC, 04/01/24, Present, Saxophone tutor for younger children.

Certification

  • Business Communication Essentials certified number- 04a71218
  • Business Writing certified number - fb761553

Timeline

Seasonal Shift Manager

Dunkin' Donuts Franchising
08.2021 - Current

Crew Member

Krispy Kreme
05.2021 - 08.2021

Bachelor - Business Administration And Management

Johnson C.Smith University

High school diploma -

North Hendersonville High

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Cailynn Hopkins