Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cain Freund

Fremont,NE

Summary

Dynamic Restaurant Manager with proven expertise at Godfathers Pizza in team leadership and inventory control. Enhanced customer engagement through proactive feedback implementation, fostering loyalty and satisfaction. Skilled in optimizing labor costs and maintaining regulatory compliance, driving operational efficiency while promoting a positive work environment.

Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Manager/Delivery Driver

Godfathers Pizza
10.2013 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Sanitation Technician

Royal Canin
07.2023 - 09.2023
  • Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
  • Supported quality control measures by thoroughly sanitizing production equipment between product runs.
  • Reduced cross-contamination risks by properly handling chemicals and maintaining designated storage areas.
  • Collaborated with team members to complete large-scale cleaning projects within established timeframes.

Customer Service Representative

Sav-Rx
05.2017 - 09.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Kitchen Staff Member

HyVee
02.2013 - 10.2013
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

No Degree - Anthropology

University of Nebraska, Lincoln
Lincoln, Nebraska, NE

No Degree - General Studies

Metropolitan Community College
Omaha, NE

High School Diploma -

Archbishop Bergan Catholic High School
Fremont, NE
05-2015

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Shift management
  • Organization and prioritization
  • Regulatory compliance
  • Supply chain management
  • Team leadership

Certification

  • Certified Forklift Operator, Royal Canin - July 2023- September 2023

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Sanitation Technician

Royal Canin
07.2023 - 09.2023

Customer Service Representative

Sav-Rx
05.2017 - 09.2017

Restaurant Manager/Delivery Driver

Godfathers Pizza
10.2013 - Current

Kitchen Staff Member

HyVee
02.2013 - 10.2013

No Degree - Anthropology

University of Nebraska, Lincoln

No Degree - General Studies

Metropolitan Community College

High School Diploma -

Archbishop Bergan Catholic High School

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