Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cain Gregory

Roseville,CA

Summary

Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Efficient [Job Title] with solid experience leading teams in high-volume retail environment. Proficient in developing strategies to maximize sales and productivity while minimizing costs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Food Delivery Driver

Uber Eats
03.2021 - 11.2022
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.

Floor Supervisor

Acacia Doors
08.2017 - 03.2021
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated work of [Number] floor employees to improve performance.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Reduced employee turnover with hands-on leadership and coaching.
  • Delegated tasks to employees to enhance productivity and workflow.
  • Maintained clean and organized store environment to cultivate pleasant shopping experiences.
  • Assisted supervisor with feedback for employee performance evaluations.

Milling Supervisor

Bass Cabinets
01.2008 - 08.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Devised and implemented processes and procedures to streamline operations.

Education

Associate of Arts - Desktop Publishing

Collins College
Tempe, AZ
09.2004

Skills

  • Two-Wheeler Operation
  • Customer Needs Assessments
  • Valid Driver's License
  • Basic Housekeeping
  • Customer Experience
  • Time Management
  • Customer Service
  • Traffic Routing Planning

Timeline

Food Delivery Driver

Uber Eats
03.2021 - 11.2022

Floor Supervisor

Acacia Doors
08.2017 - 03.2021

Milling Supervisor

Bass Cabinets
01.2008 - 08.2017

Associate of Arts - Desktop Publishing

Collins College
Cain Gregory