CAIN HERNANDEZ
Louisville,CO
Summary
Experienced dispatcher with over a decade of proven success in coordinating efficient and timely transportation services. Skilled in managing high-volume calls and dispatching resources to meet customer needs. Proficient in utilizing industry-specific software to track and monitor deliveries, ensuring accuracy and on-time performance. Strong communication and problem-solving abilities, with a track record of resolving issues quickly and effectively to maintain customer satisfaction.
Overview
25
25
years of professional experience
Work History
Maintenance Technician
Greystar
Denver, CO
08.2024 - Current
- Inspect and maintain mechanical, electrical, plumbing, and HVAC systems.
- Perform preventive maintenance on equipment and machinery.
- Diagnose and repair malfunctioning systems and components.
- Respond promptly to maintenance requests and emergencies.
- Conduct routine inspections of premises and equipment.
- Maintain accurate records of all maintenance work.
- Follow safety protocols and ensure compliance with building codes.
- Assist in facility upgrades and improvement projects.
Dispatcher
LOBO LOGISTICS LLC
Denver, CO
10.2022 - 11.2023
- Coordinated and managed sand supply to maintain optimal site levels, preventing over-trucking of wells.
- Established and nurtured customer relationships, ensuring satisfaction and retention.
- Oversaw driver operations, ensuring sufficient truck availability for seamless site operations.
- Implemented innovative logistical strategies to maximize efficiency and productivity.
- Contributed to business growth by ensuring consistent supply of frac sand, driving customer satisfaction and operational efficiency.
Executive Steward
Dunton Hot Springs Resort
Dunton, CO
01.2021 - 03.2022
- Managed guest relations with a positive approach, ensuring their satisfaction.
- Assisted in diverse tasks, demonstrating adaptability and commitment.
- Handled supply chain duties, maintaining resort inventory by weekly town visits.
- Participated in search and rescue missions, showcasing teamwork and crisis management.
- Contributed to the overall guest experience, positively impacting the resort's reputation.
Dispatcher
TN Energy LLC
01.2018 - 12.2020
- Managed efficient communication with drivers and customers, ensuring top-notch service.
- Conducted daily monitoring of rig locations to prevent product shortage.
- Leveraged analytical skills for optimal inventory management.
- Resolved potential product shortage issues, contributing to smooth operations.
- Boosted customer satisfaction by ensuring uninterrupted product availability.
Testing Technician/Quality Control
Connector Specialists Inc
Lafayette, LA
01.2014 - 12.2017
- Managed hydraulic, tank truck, and poly flex hose pressure testing up to 72,000psi.
- Ensured accuracy in order fulfillment by double-checking hose length and fittings.
- Contributed to all production stages, from manufacturing to shipping/receiving.
- Operated forklifts as needed, demonstrating versatility and adaptability.
- Maintained and repaired test tanks across 7 company branches, demonstrating problem-solving skills.
- Maintained exceptional quality control standards through meticulous attention to detail.
Dispatcher
Ramrod Trucking
Houston, TX
01.2012 - 01.2013
- Coordinated logistics for driver routes, ensuring timely deliveries and customer satisfaction.
- Established and nurtured business relationships through effective communication and sales calls.
- Implemented a robust filing system for invoices and billing, improving operational efficiency.
- Monitored drivers in real-time, swiftly resolving issues and maintaining service quality.
- Kept stakeholders updated on transport status, enhancing transparency and trust.
Dispatcher
Ace Transportation
Houston, TX
10.2009 - 11.2011
- Ensured on-time delivery, adhering to safety standards.
- Fostered robust relationships with customers and employees.
- Managed high-volume customer service calls.
- Provided accurate price quotes and tracked shipments.
- Contributed to customer satisfaction and business growth.
Roughneck
Greywolf Drilling
Shreveport, LA
02.2005 - 05.2006
- Operated and maintained drilling engines, ensuring optimal performance and longevity.
- Trained and guided new crew members, fostering a collaborative and efficient work environment.
- Demonstrated expertise in rigging and well control, including B.O.P setup and pressure testing.
- Applied problem-solving skills to effectively manage rig breakdowns and maintain operations.
- Contributed to increased efficiency and safety in the oil field industry through proficient equipment handling and maintenance.
Dispatcher
Hot Wheels Trucking
Houston, TX
02.2001 - 03.2005
- Managed hotshot and over-the-road dispatch operations.
- Operated a range of communication equipment with proficiency.
- Resolved job-related issues, driver concerns, and customer complaints effectively.
- Simultaneously coordinated multiple dispatch tasks, demonstrating strong multitasking skills.
- Contributed to smooth operations and customer satisfaction through problem-solving and communication skills.
Education
Diploma -
Cypress Falls High school
Houston, TX01.2005
Skills
- Communication skills
- Forklift
- Freight
- Office experience
- Microsoft Word
- Transportation management systems
- Sales
- Warehouse experience
- Computer skills
- Phone etiquette
- Customer support
- Data entry
- Dispatch
- Customer Service
- Logistics
- Trucking
- Flatbed
- Heavy Equipment Operation
- Multi-line Phone Systems
- Loader Operation
- Manufacturing
- Quality control
- Quality assurance
- Organizational skills
- Windows
- Microsoft Outlook
- Management
- Analysis skills
- Inventory control
- Microsoft Excel
<Enter your own>
Willing To Relocate: Anywhere
Timeline
Maintenance Technician
Greystar
08.2024 - Current
Dispatcher
LOBO LOGISTICS LLC
10.2022 - 11.2023
Executive Steward
Dunton Hot Springs Resort
01.2021 - 03.2022
Dispatcher
TN Energy LLC
01.2018 - 12.2020
Testing Technician/Quality Control
Connector Specialists Inc
01.2014 - 12.2017
Dispatcher
Ramrod Trucking
01.2012 - 01.2013
Dispatcher
Ace Transportation
10.2009 - 11.2011
Roughneck
Greywolf Drilling
02.2005 - 05.2006
Dispatcher
Hot Wheels Trucking
02.2001 - 03.2005
Diploma -
Cypress Falls High school