Cain Thomas
Fayetteville,NC
Summary
Individual who is highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Carpet Technician/ Tub & Countertop Refinishing
ATI Restoration
05.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased repeat business by consistently delivering exceptional service and superior craftsmanship.
- Delivered high-quality refinishing results by adhering to industry standards and best practices.
- Developed customized solutions to meet unique client needs, resulting in increased sales conversions for specialized services offered.
- Maximized equipment lifespan with regular maintenance checks, ensuring optimal performance during each project undertaken.
- Improved overall project success rate by providing expert consultation on proper surface preparation techniques.
- Contributed to company growth by successfully completing numerous high-profile refinishing assignments.
- Maintained a safe work environment, following all necessary safety guidelines and protocols during refinishing tasks.
- Performed carpet cleaning and stain removal tasks using recommended products.
- Performed advanced stain removal techniques for successful results in challenging situations.
- Ensured timely completion of projects, effectively managing multiple tasks and deadlines.
- Reduced client complaints by consistently maintaining high-quality work standards in carpet care.
Mitigation/Project Manager
911 Restoration
10.2021 - 05.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Identified plans and resources required to meet project goals and objectives.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Lead Field Technician
Highland Construction Co Inc
03.2019 - 09.2021
- Provided valuable input during team meetings, sharing insights and experiences to improve overall service delivery and customer satisfaction levels.
- Streamlined project completion times, prioritizing tasks according to urgency and scope requirements.
- Mitigated mold growth through diligent application of antimicrobial treatments in affected areas.
- Expedited drying process, strategically placing air movers and dehumidifiers throughout impacted spaces.
- Maximized resource utilization by maintaining an accurate inventory of equipment and supplies needed for each job site location.
- Delivered accurate documentation, conducting detailed inventories of damaged items for insurance claims purposes.
- Enhanced client trust, communicating effectively with insurance adjusters and keeping them informed about the job''s status.
- Preserved clients'' peace of mind during stressful events by empathetically addressing their concerns and questions throughout the process.
- Reduced property damage by quickly responding to emergency water and fire incidents.
- Demonstrated expertise in handling various mitigation scenarios, continually updating knowledge on industry best practices through training and certifications.
- Ensured safety of clients'' homes and belongings with thorough assessments and proper equipment installation.
- Improved customer satisfaction by providing timely updates on mitigation progress.
- Contributed to company growth through exceptional service delivery that resulted in positive client referrals and repeat business opportunities.
- Increased team efficiency, coordinating work schedules and delegating tasks based on individual strengths.
- Maintained a clean and organized workspace, adhering to industry standards and guidelines for safe working conditions.
- Facilitated smooth transitions between mitigation phases by collaborating closely with reconstruction teams.
- Prevented further damage to properties, promptly removing standing water using water extraction equipment.
- Completed tear-down of existing structures and prepared for new construction.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Inspected damaged properties and contents to prepare job action plan.
- Worked safely in disaster environment by adhering to company and quality procedures.
Solar Installer
Horne Brothers Construction
01.2018 - 02.2019
- Installed panels using hand and power tools.
- Ran wires and set up support structures for panels.
- Utilized advanced tools and equipment to efficiently install solar panels, inverters, racking systems, and related components for optimal system performance.
- Conducted site assessments to accurately determine location-specific requirements for proper solar panel placement, load calculations, and system design considerations.
Warehouse clerk/Forklift Operator
Covan
01.2017 - 01.2018
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Improved efficiency with quick and accurate loading of boxes.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
Electrician Helper
BIS
01.2015 - 01.2017
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
- Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
- Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures.
- Tested electrical systems and continuity of circuits in electrical wiring, equipment and fixtures using various testing devices.
- Aided senior electricians in troubleshooting complex electrical issues using diagnostic tools such as multimeters or clamp meters.
- Increased productivity by promptly preparing necessary tools and equipment for each job, ensuring timely task execution.
Construction Worker
RK Construction
01.2013 - 01.2015
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
Auto Technician
Auto Express
01.2011 - 01.2013
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
- Improved shop efficiency by maintaining a clean, organized work area and proper inventory of parts and tools.
- Reduced downtime for customers by completing repairs within specified time frames and consistently meeting deadlines.
- Provided outstanding customer service through clear communication of repair recommendations, estimated costs, and anticipated timelines for completion.
- Ensured safety compliance by performing routine inspections on all vehicles in the shop.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and management regarding potential areas for improvement or need for assistance.
- Optimized vehicle longevity by performing routine maintenance tasks such as oil changes, tire rotations, brake pad replacements, fluid checks, and filter changes.
Education
High school or equivalent -
Cape Fear High School
Fayetteville, NCSkills
- Proficient with tools
- Bending conduit
- Drywall installation
- Construction
- Electrical Experience
- Handyman
- Landscape Maintenance
- Mechanical Knowledge
- Oil Change
- Plumbing
- Restoration Industry Experience
- Facilities Maintenance
- Freight Experience
- Brake Repair
- Vehicle Maintenance
- Mold Remediation
- Water Damage Restoration
- Fire Restoration
- Carpentry
- Room measurements
- Water damage restoration
- Organizational growth
- Continuous learning mindset
- Tool management
- Surface preparation
- Chemical handling
- Equipment maintenance know-how
- Customer needs assessment
- Quality assurance standards
- Pattern matching
- Edge joining
- Project management experience
- Stain removal techniques
- Material cost estimation
- Carpet stretching
- Odor control methods
- Carpet repair proficiency
- Mold remediation techniques
- Color repair techniques
- Customer service
- Repair work
- Inventory management
- Teamwork and collaboration
- Time management
- Measuring skills
- Attention to detail
- Problem-solving abilities
- Site cleanup
- Multitasking
- Power tools operation
- Reliability
- Excellent communication
- Decision-making
- Client consultation
- Relationship building
- Safety practices
- Site preparation
- Documentation skills
- Waste disposal
- Professionalism
- Job planning
- Proficient with Xactimate
Certification
- Forklift Certified, Present
- IICRC, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Additionalinformation - Description
Very fast learner. Attention to detail and always on time.
Timeline
Carpet Technician/ Tub & Countertop Refinishing
ATI Restoration
05.2024 - Current
Mitigation/Project Manager
911 Restoration
10.2021 - 05.2024
Lead Field Technician
Highland Construction Co Inc
03.2019 - 09.2021
Solar Installer
Horne Brothers Construction
01.2018 - 02.2019
Warehouse clerk/Forklift Operator
Covan
01.2017 - 01.2018
Electrician Helper
BIS
01.2015 - 01.2017
Construction Worker
RK Construction
01.2013 - 01.2015
Auto Technician
Auto Express
01.2011 - 01.2013
- Forklift Certified, Present
- IICRC, Present
High school or equivalent -
Cape Fear High School
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