CAINAN PHILLIPS
Spring Hill,TN
Summary
Dynamic Client Relationship Manager with a passion for HarperCollins and a strong desire to be part of the publishing industry.
Overview
5
5
years of professional experience
Work History
ACQUISITIONS EDITOR INTERN
Fountains, Pensacola Christian College Student Publication
09.2019 - 05.2020
- Collaborated with a team of editors to select prose and poetry pieces for publication.
- Monitored current and pending acquisitions at various stages of development.
- Streamlined communication between editorial, design, and production departments to facilitate project transitions.
- Cultivated strong relationships with stakeholders such as reviewers, designers, and distributors.
- Evaluated submissions for alignment with publication goals, ensuring cohesive brand representation.
- Enhanced publication quality by meticulously editing and proofreading manuscripts.
EDITORIAL INTERN
Pastor & Author Cary Schmidt
11.2019 - 01.2020
- Edited Stop Trying: How to Receive—Not Achieve—Your Real Identity, published by Moody Publishers in 2021.
- Consolidated and edited blog posts into a manuscript.
- Enhanced overall quality of published materials by identifying and addressing inconsistencies in style, formatting, and tone.
- Enhanced publication by proofreading and editing for grammar, style, and clarity.
- Assisted editors with final proofreading.
- Edited written stories and fact-checked submissions by reviewing sources.
- Upheld brand voice standards.
CLIENT RELATIONSHIP COORDINATOR
Johnson Brunetti
12.2021 - 09.2023
- Increased engagement and retention by facilitating client/advisor relationships.
- Managed calendars and follow-up for 15 financial advisors.
- Provided new prospect leads and case-level/renewal support, resulting in 3,000+ closed accounts.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Distributed marketing materials to advance connections.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events, with an average of 80% retention.
ASSOCIATE CLIENT MANAGER
Sun Life Financial
09.2023 - Current
- Facilitated successful contract negotiations, aligning terms with both company and client objectives.
- Supported Client Managers by keeping a pulse on proposal and case statuses.
- Contributed to team success by sharing best practices learned from experiences with various clients.
- Created custom insight reports for Client Managers.
- Ensured an excellent client onboarding experience.
Education
B.A. in English and Professional Writing - English
Pensacola Christian College
Pensacola, FL05.2020
Skills
- Editing & Proofreading
- Creative & Professional Writing
- Chicago Manual of Style
- Christian Writer's Manual of Style
- Biblical Literacy
- Editorial Judgment
- Relationship Building
- Financial Acumen
- Strong Negotiator
- Strategic Content Planning
- Strong Communication Skills
Timeline
ASSOCIATE CLIENT MANAGER
Sun Life Financial
09.2023 - Current
CLIENT RELATIONSHIP COORDINATOR
Johnson Brunetti
12.2021 - 09.2023
EDITORIAL INTERN
Pastor & Author Cary Schmidt
11.2019 - 01.2020
ACQUISITIONS EDITOR INTERN
Fountains, Pensacola Christian College Student Publication
09.2019 - 05.2020
B.A. in English and Professional Writing - English
Pensacola Christian College
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