Caine Fowler
Kansas City,MO
Summary
Detail-oriented Account Manager with a track record of building strong client relationships and effectively resolving issues. Experienced in account management and technical assistants. Seeking to pivot into a Support Specialist role to leverage strong communication skills and expand expertise any a ever expanding field. Excels in collaborating within a team, providing top-notch customer support, adapting to dynamic work environments and different types of software.
Overview
5
5
years of professional experience
Work History
Account Manager
PPC Flexible Packaging
06.2023 - Current
- Responsible for building and maintaining strong client relationships and ensuring the successful delivery of services
- Collaborate with cross-functional teams to address client needs and resolve any issues that may arise
- Work effectively under pressure to navigate challenging situations and deliver positive outcomes.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Account Specialist
PPC Flexible Packaging
10.2022 - 06.2023
- Developed and implemented a proactive Open Order Report system that resulted in an increase in account renewals.
- Worked on standardizing SOP's and reporting for the account management team.
Totani Machine Operator
PPC Flexible Packaging
03.2021 - 10.2022
- Framed new machine operators on proper machine operation and safety procedures
- Performed machine setup and calibration to ensure parts were within required tolerance levels
- Developed preventive maintenance strategies that reduced the need for emergency repairs and improved machine up-time.
Totani Machine Operator Assistant
PPC Flexible Packaging
02.2020 - 03.2021
- Assisted a machine operator on both CT and SG Totani Machines
- Kept precise count of quality and time to ensure pallets were getting off the machine and to the dock
- Did quality checks on product while ensuring paperwork was accurate for audits and quality records.
Education
High School Diploma -
Oak Park High School
Skills
- Client Relationships
- Customer Support
- Account Management
- Team Collaboration
- Communication Skills
- Breakdown troubleshooting
- Problem-Solving
- Technical assistance
Personal Information
Title: Account Manager
Timeline
Account Manager
PPC Flexible Packaging
06.2023 - Current
Account Specialist
PPC Flexible Packaging
10.2022 - 06.2023
Totani Machine Operator
PPC Flexible Packaging
03.2021 - 10.2022
Totani Machine Operator Assistant
PPC Flexible Packaging
02.2020 - 03.2021
High School Diploma -
Oak Park High School
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