Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caine Hebert

Jacksonville,FL

Summary

Accomplished Shift Supervisor at Starbucks Coffee Company, with a proven track record in staff management and employee training. Expert in fostering workplace safety and enhancing customer satisfaction, demonstrated through effective resolution of conflicts and meticulous attention to service quality. Skilled in both leadership (soft skill) and financial accuracy (hard skill), significantly contributing to operational excellence.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

STARBUCKS COFFEE COMPANY
04.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.

Barista Trainer

STARBUCKS COFFEE COMPANY
04.2023 - 01.2024
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.

Barista Shift Supervisor

STARBUCKS COFFEE COMPANY
02.2022 - 04.2023
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Barista

STARBUCKS COFFEE COMPANY
06.2021 - 02.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

QA Tester

EA Sports
02.2021 - 02.2022
  • Managed bug tracking systems efficiently, ensuring all issues were logged, prioritized, and resolved in a timely manner.
  • Conducted thorough regression testing of previous builds to verify bug fixes and maintain application stability.
  • Provided timely feedback to developers on identified issues, enabling rapid resolution of bugs before launch deadlines.
  • Participated in agile development processes, contributing effectively to sprint planning and daily stand-up meetings.

Manager

Izzos Illegal Burrito Restaurant
08.2019 - 01.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma -

University View Academy
Baton Rouge, LA
05.2017

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented

Timeline

Shift Supervisor

STARBUCKS COFFEE COMPANY
04.2024 - Current

Barista Trainer

STARBUCKS COFFEE COMPANY
04.2023 - 01.2024

Barista Shift Supervisor

STARBUCKS COFFEE COMPANY
02.2022 - 04.2023

Barista

STARBUCKS COFFEE COMPANY
06.2021 - 02.2022

QA Tester

EA Sports
02.2021 - 02.2022

Manager

Izzos Illegal Burrito Restaurant
08.2019 - 01.2021

High School Diploma -

University View Academy

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Caine Hebert