Caine E. Hobson
Peoria,AZ
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager
White Cap Construction Supply Inc.
Litchfield Park, AZ
08.2015 - 01.2025
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Responded to information requests from superiors, providing specific documentation.
- Measured and reviewed performance via KPIs and metrics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented operational procedures to ensure quality standards are met.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Sales Associate
Arrow Building Supply
Van Nuys, CA
07.2005 - 08.2015
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to wanted items.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Worked with fellow sales team members to achieve group targets.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Built and maintained relationships with peers and upper management to drive team success.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered incoming telephone calls to provide store, products and services information.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Prioritized and organized tasks to efficiently accomplish service goals.
Assistant Store Manager
Lowe's
Ventura, CA
07.2003 - 06.2005
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised cash handling processes to ensure accuracy of transactions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Organized weekly meetings with department heads to review progress on key objectives.
Education
Bachelor of Science - Criminal Justice
University of La Verne
La Verne, CASkills
- Performance monitoring
- Health and safety compliance
- P&L management
- Data management
- Team leadership
- Cross-functional communications
- Risk management
- Quality assurance and control
- Customer service
- Oracle database management
- Troubleshooting and problem solving
- Data analysis
- Multi-unit operations management
- Organizational management
- Problem-solving
- Employee relations and conflict resolution
- Inventory control
- KPI tracking
- Decision-making
Accomplishments
- Meet EBITDA of 15% or higher from 2017 to 2021 and 2023-2024. With this I received an invite to our " Get Away " in Palm Springs, Ca.
- Received Branch Manager of the year for 2020.
- Transitioned from Branch Manager to Operations Manager of Tilt Rental in 2023. Over looked three locations - Litchfield Park, Phoenix, and Tucson.
Certification
- Certified in AED and CPR.
Timeline
Operations Manager
White Cap Construction Supply Inc.
08.2015 - 01.2025
Sales Associate
Arrow Building Supply
07.2005 - 08.2015
Assistant Store Manager
Lowe's
07.2003 - 06.2005
Bachelor of Science - Criminal Justice
University of La Verne
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